DESCRIPTION
IT MANAGER
Jaguar Fueling Services | Humble, TX | Full-time
POSITION OVERVIEW
Jaguar Fueling Services is seeking a hands-on IT Manager to lead internal IT support and oversee infrastructure, cybersecurity, business systems, and technology improvements. This role supervises our existing IT support employee, provides advanced troubleshooting and backup coverage, and works closely with leadership and outside technology partners. As a 24/7 fueling operation, Jaguar depends on reliable systems around the clock.
KEY RESPONSIBILITIES
Supervise and guide internal IT support staff; prioritize support needs, handle escalated issues, and provide coverage for critical technical tasks.
Administer and troubleshoot Amazon WorkSpaces and its supporting AWS environment, including access, performance, security, shared-drive/network mappings, and connectivity.
Manage Microsoft 365, Exchange Online/Outlook, SharePoint, accounts, permissions, and high-volume business email; proactively address mailbox capacity, storage limits, retention, and email performance.
Provide advanced iPhone and mobile email support, including device storage, synchronization, performance, and connectivity issues; coordinate with Verizon and other service providers.
Oversee cybersecurity and Barracuda email security, multifactor authentication, access controls, threat monitoring, incident response, backups, and disaster recovery.
Work hand in hand with CRM Experts NY and other implementation partners on Jaguar's ERP transition from QuickBooks Desktop to NetSuite, including data mapping, integrations, testing, troubleshooting, and support before and after go-live.
Provide oversight and backup support for QuickBooks Desktop updates, weekly maintenance/rebuilds, mapping, and troubleshooting when the primary support employee needs assistance or is unavailable.
Coordinate the potential transition of the externally hosted SkyBitz integration server to a Jaguar-controlled environment, while maintaining reliable SkyBitz/NetSuite connectivity.
Identify, evaluate, and implement practical AI tools and automation within company systems and workflows, with appropriate security, access, and data safeguards.
Maintain IT documentation, system configurations, procedures, vendor relationships, software licensing, and technology expenses; monitor system health and plan improvements.
Respond to critical outages and technology emergencies outside regular business hours as needed. Must be available to support operations during hurricane season and hurricane-related activations, when Jaguar operates on an all-hands-on-deck basis.
REQUIRED QUALIFICATIONS
5+ years of hands-on IT administration, infrastructure, or systems management experience, including experience supervising IT personnel or leading technical support operations.
Strong experience with AWS/cloud infrastructure, Windows environments, network administration, Microsoft 365/Exchange Online, and cybersecurity.
Ability to support enterprise email storage and performance issues, mobile devices/iPhones, and coordination with wireless carriers such as Verizon.
Experience supporting business software integrations, data mapping, ERP transitions, and external implementation partners.
Practical experience evaluating and implementing AI-enabled tools or workflow automation in a business environment.
Ability to troubleshoot urgent issues independently, communicate clearly, and support a 24/7 operation, including hurricane response periods.
PREFERRED EXPERIENCE
NetSuite ERP implementation, administration, integration, and support before and after go-live.
QuickBooks Desktop maintenance, rebuilds, data mapping, and integration with NetSuite.
Amazon WorkSpaces, Barracuda, SkyBitz, and server or cloud migration projects.
Experience supporting high-volume operational or dispatch environments.
