IT Manager - Houston, TXSCHEDULE: Monday- Friday 8am-5pm.
ESSENTIAL FUNCTIONS: - Leads development and implementation of processes for the organizations IT systems and department.
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure across the entire organization, at all locations.
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Oversees security of systems, networks, and enterprise information.
- Facilitates IT security audits and investigations. Maintains strict confidentiality on all client and organization matters and refer questionable matters to the CFO.
- Develops and maintains relationships with external IT vendors and services providers.
- Provides oversight of data management for the organization, to include data governance & compliance, technical and data architecture, business intelligence and data analytics.
- Lead, train, and develop IT staff for maximum effectiveness.
- Provide help desk support for troubleshooting workstations, networks, software applications, telephony, copiers and other technologies for Foundation employees, responding in a timely manner.
- Develops and maintains IT policies and procedures.
- Conduct inventory and track hardware for asset management.
- Provide assistance with intranet and web based applications.
- Ensure completion of Big 5 performance management tool for IT staff by the required deadlines and use of SMART goals to support annual performance compensation review.
- Work with Human Resources Department for staffing, training and employee relations issues.
- Act as an internal resource to enhance awareness and understanding of best practices, risk management and use of controls by management and staff.
- Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.
QUALIFICATIONS FOR THE POSITION: Skills, Knowledge and Abilities: - Ability to have excellent organizational skills.
- Ability to manage multiple priorities.
- Skilled in Microsoft Word, Excel, Access, Outlook, PowerPoint.
- Skilled in IT operations and infrastructure, to include Windows Server Environment, Microsoft Exchange, Office 365, Microsoft SQL, networks/workstations, Cisco Meraki firewalls, print servers, antivirus software, data management, and computer hardware.
- Skilled in Windows Deployment and Windows Update Services
- Excellent interpersonal and communication skills.
- Ability to be professional, hands-on and customer focused.
- Ability to work with great attention to detail.
- Ability to consistently uphold the Core Principles of Cenikor's Culture:
- oDemonstrate mission of service to our clients
- oPositive, respectful communication with both staff and clients
- oDemonstrate self-motivation and perseverance to achieve goals
- oRole model appropriate, professional behaviors including appropriate client boundaries
- oWork effectively as part of a team, helping to set up others for success
Education: • Bachelor's degree in Business Administration, Computer Science or related filed required.
Experience: • Minimum Five (5) - Seven (7) years' in technology roles with at least 3 years' recent experience as Technology Director.
Physical Requirements: - Sitting in normal seated position for extended periods of time.
- Reaching by extending hand(s) or arm(s) in any direction.
- Finger dexterity required to manipulate objects with fingers rather than with whole
- hand(s) or arm(s), for example, using a keyboard.
- Communication skills using the spoken word.
- Ability to see within normal parameters.
- Ability to hear within normal range.
- Ability to move about.
• Ability to travel via various modes of transportation.
