Full Job Description
Note: Although HFOT offers a flexible work schedule, this position requires work in the Taunton, MA office location three or more days per week.
Position Summary
The Manager of Information Technology is responsible for providing strategic leadership, planning, implementation, administration, and support of the organization's technology infrastructure, cybersecurity program, cloud services, enterprise applications, and end-user computing environment. This position ensures the reliability, security, availability, and scalability of technology solutions that support Homes For Our Troops' mission and operational objectives.
The Manager of Information Technology develops and implements technology strategies, policies, and standards while managing IT operations, projects, budgets, vendors, and personnel. This individual serves as the primary technology advisor to organizational leadership and works collaboratively with departments to identify business needs and deliver innovative technology solutions.
The Manager of Information Technology provides direct supervision of IT staff, oversees infrastructure and cybersecurity initiatives, manages disaster recovery and business continuity planning, and ensures exceptional customer service and operational excellence throughout the organization.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel.
Essential Duties and Responsibilities
Leadership and Management
• Provide leadership, direction, and oversight for all organizational technology operations and initiatives.
• Develop and implement strategic technology plans that align with organizational goals and objectives.
• Manage and supervise IT staff, including workload assignment, mentoring, coaching, performance evaluations, and professional development.
• Foster a culture of accountability, teamwork, customer service, and continuous improvement.
• Serve as the primary technology advisor to executive leadership regarding infrastructure, cybersecurity, business continuity, and technology investment decisions.
IT Operations and Infrastructure
• Responsible for maintaining day-to-day IT operations, including operating systems, cloud services, applications, servers, email systems, laptops, desktops, mobile devices, software, and hardware.
• Manage and configure server operating systems, virtualization platforms, backups, endpoint protection, and end-user computing environments.
• Manage and administer Microsoft technologies, including Microsoft 365, Azure, Active Directory, Group Policy, DHCP, DNS, Exchange Online, SharePoint, Teams, and related cloud services.
• Manage and configure network infrastructure devices including routers, firewalls, switches, wireless systems, servers, load balancers, storage systems, and intrusion detection and prevention systems.
• Ensure the availability, performance, reliability, and scalability of network and systems infrastructure.
• Develop and report on performance metrics for hardware, software, storage, network infrastructure, and service delivery.
• Conduct systems analysis and planning to ensure technology infrastructure remains current with evolving business requirements and industry standards.
Cybersecurity and Risk Management
• Develop, implement, and maintain cybersecurity policies, procedures, standards, and best practices.
• Manage organizational security tools and technologies, including endpoint security, vulnerability management, threat monitoring, and incident response solutions.
• Monitor systems and security platforms daily and respond promptly to security incidents and operational concerns.
• Maintain the integrity and security of all organizational systems, networks, applications, backups, and cloud environments.
• Develop procedures to protect systems and data from unauthorized access, cyber threats, acts of nature, and other operational risks.
• Conduct regular security reviews, risk assessments, vulnerability scans, and technology audits.
• Act as the primary contact for after-hours technology emergencies, incident response, and organizational communications related to major system outages or security events.
Disaster Recovery and Business Continuity
• Develop, maintain, and regularly test disaster recovery and business continuity plans.
• Ensure backup and recovery systems meet organizational requirements and recovery objectives.
• Coordinate response and recovery efforts during significant technology disruptions or disaster events.
Artificial Intelligence Governance and Enablement
• Lead the evaluation, adoption, integration, governance, and ongoing oversight of artificial intelligence (AI) technologies used across the organization.
• Develop, implement, and maintain AI policies, standards, procedures, and acceptable-use guidelines that address data privacy, cybersecurity, confidentiality, accuracy, intellectual property, ethical use, and human oversight.
• Assess AI tools and vendors for security, privacy, integration, cost, operational value, and alignment with organizational requirements before implementation or renewal.
• Partner with organizational leadership and department managers to identify appropriate AI and automation opportunities, establish business requirements, and monitor outcomes and risk.
• Provide staff training and awareness regarding approved AI tools, responsible use, limitations, prohibited practices, and compliance with organizational policies.
Project and Vendor Management
• Lead the planning, implementation, and management of technology projects across the organization.
• Assist project teams with technical planning, requirements gathering, technical analysis, solution design, testing, implementation, and operational transition activities.
• Research, evaluate, and recommend innovative technologies and automation opportunities that improve operational effectiveness and efficiency.
• Interact with third-party technology vendors and service providers to develop requirements, evaluate solutions, select vendors, negotiate agreements, and manage ongoing relationships.
• Monitor vendor performance and ensure services provide the highest level of value and support to the organization.
Documentation, Compliance, and Training
• Develop and maintain technical and functional documentation for systems, networks, applications, policies, procedures, and operational processes.
• Ensure all technology changes follow established change management processes and are appropriately documented.
• Serve as the primary point of contact for external technology audits and compliance assessments.
• Develop and deliver technology training and awareness programs for staff and members of the IT team.
• Ensure compliance with applicable regulatory requirements, security standards, and organizational policies.
Financial Management
• Develop, manage, and monitor the annual IT operating and capital budgets.
• Prepare cost-benefit analyses and business cases for technology investments, upgrades, and service enhancements.
• Continuously evaluate technology solutions and vendors to ensure cost effectiveness, reliability, and organizational value.
Support Services
• Oversee the IT service desk and ticketing system to ensure timely response, resolution, and communication regarding technology issues.
• Work closely with departmental managers to assess technology needs and support organizational growth.
• Apply operating system patches, firmware updates, security patches, and software upgrades in accordance with organizational standards and maintenance schedules.
Other Duties
• Perform other duties as assigned.
Qualifications
Education and Experience
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related field preferred.
• Minimum of seven (7) years of progressively responsible IT experience with at least three (3) years in a supervisory or management role.
• Experience managing Microsoft 365, Azure, enterprise infrastructure, cybersecurity programs, cloud services, and vendor relationships.
• Experience leading technology projects, developing budgets, and administering IT operations in a multi-site environment preferred.
Preferred Certifications
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Enterprise Administrator Expert
• CompTIA Security+
• CISSP, CISM, or equivalent cybersecurity certification
• ITIL Foundation Certification
Knowledge, Skills, and Abilities
• Strong leadership, supervision, coaching, and team development skills.
• Extensive knowledge of Microsoft technologies, cloud platforms, networking, virtualization, cybersecurity, and disaster recovery.
• Strong project management, organizational, analytical, and problem-solving abilities.
• Excellent communication and interpersonal skills with the ability to work effectively with technical and non-technical stakeholders.
• Ability to manage multiple priorities and projects while maintaining a high level of customer service.
• Working knowledge of AI technologies, governance frameworks, data protection considerations, vendor-risk evaluation, responsible-use principles, and the limitations of AI-generated outputs.
• Demonstrated ability to evaluate emerging technologies and implement solutions that support organizational objectives.
Working Conditions and Physical Effort
• Work is generally performed in a typical interior/office work environment. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to lift objects weighing at least 50 lbs. The employee is regularly required to reach with hands and arms. Specific vision abilities required by this job include close vision and color vision. Employees will constantly have close visual contact with a computer.
• Occasional travel required, including weekends and evenings; position may require time during weekends or holidays for urgent matters.
Salary
$96,938.12 to $131,151.58
Job Benefits
Homes For Our Troops offers Full Time employees a superior benefits package including Medical and Dental Plans, a 401k Plan with an employer match, Paid Holidays, Vacation/Sick Time, Life Insurance, Disability Insurance and Company Apparel. HFOT contributes up to 80% of Full Time employees' Medical and Dental premium costs.
Company Profile
Location: 6 Main Street, Taunton, MA 02780
Web Site: https://www.hfotusa.org
