The IT Manager oversees all technology infrastructure, network security, and technical support for our small, rural facility, ensuring 24/7 system availability. This role manages assigned IT resources in the development, implementation, and support of the revenue cycle, clinical, corporate, and ancillary systems forming the basis of Cabinet Peaks Medical Center (CPMC) information systems.
The Manager balances technical expertise with strict regulatory healthcare compliance (e.g., HIPAA, CMS). The Manager will coordinate staff resources to analyze business workflows, deliver integrated data reporting solutions, maximize resource utilization under fiscal guidelines, and act as the core technical advisor to hospital staff.
Major Job Duties & Responsibilities
Strategic Leadership & Professionalism
Role Modeling: Consistently displays professional, ethical, and collaborative behavior.
Strategic Planning: Aligns all IT work and resource allocation with the CPMC mission, vision, values, and strategic goals.
Industry Trends: Stays current with industry trends and regulatory changes to translate long-term strategies into measurable annual departmental goals.
Operations, EMR, & Systems Integration
Operational Support: Provides day-to-day operational support and rapid problem resolution across all medical center software, hardware, and networks.
Systems Integration: Promotes and executes systems integration strategies across revenue cycle, clinical, and ancillary environments.
Upgrades & Enhancement: Manages hardware upgrades, software patches, and data interfaces facility-wide using formal project management techniques.
Fiscal & Resource Management
Budgeting: Develops the annual departmental IT budget in alignment with corporate goals.
Financial Oversight: Monitors actual expenditures against budgets, builds corrective action plans for variances, and identifies opportunities to reduce the per capita cost of healthcare.
Vendor & Asset Management: Handles medical center software, hardware, and service acquisitions to ensure maximum resource utilization.
Quality Assurance & Customer Satisfaction
Patient & Customer Experience: Implements practices that improve the patient experience, meeting established customer satisfaction scores via tools like AIDET and rounding.
Service Level Standards: Identifies quality performance standards, measures IT metrics, and responds to customers (emails, calls) in a timely, professional manner.
Team Management & Development
Workforce Planning: Evaluates headcount needs, creates fair work schedules, and recruits high-quality personnel.
Staff Engagement: Conducts monthly staff meetings, performs timely annual evaluations, rewards accomplishments, and handles personnel issues per HR policies.
Back-up Coverage: Provides hands-on technical backup coverage during high-census periods, staff turnover, or critical emergencies.
Regulatory Compliance & Security
Compliance Standards: Guarantees strict adherence to all CPMC policies, federal/state laws, HIPAA regulations, and Medicare Conditions of Participation.
Security & Infrastructure: Oversees network security protocols, data integrity, and strict backup routines.
Policy Maintenance: Drafts, updates, and reviews departmental policies and procedures regularly.
On-Call Responsibilities
24/7 Availability: Participates in and manages the IT department's rotating on-call schedule to guarantee uninterrupted, around-the-clock technical coverage for critical clinical areas.
Emergency Response: Coordinates or personally executes troubleshooting for critical system outages, network interruptions, or Meditech downtime outside of standard business hours.
Skills, Knowledge, & Abilities
Ability to demonstrate competency performing all essential functions of the job, with or without reasonable accommodation.
Minimum of five years' experience in an IT or clinical supervisory position, with demonstrated proficiency in the management of multiple complex system implementations in a health care environment.
Demonstrated Total Quality Management, leadership, communication, organizational, and management skills.
Schedule
FT days and per the needs of the department and facility.
Education Requirements
Bachelor of Science degree in Computer Science or Information Management or 6 years related work experience
Applicable license for technical area as required.
MBA or master's in healthcare a plus.
Experience
Education and/or experience with process improvement techniques, change control and project management preferred.
Minimum of 3 years of direct EMR experience.
5 years Management/supervisory experience in healthcare.
Benefits Package Available
Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.
