Job Type
Full-time
Description
The OpportunityThe IT Manager is a hands-on, on-site lead who keeps API International's systems running and its users supported day-to-day.
Schedule: On-site, 7:00 AM - 4:00 PM.
Systems and application administration - Administer and maintain all consumed and production applications, systems, and resources, including servers, cloud services, SaaS platforms, and business applications.
- Manage Microsoft 365 and identity: user accounts, licensing, groups, permissions, MFA and conditional access.
- Apply patches, updates, and firmware on a defined schedule; track end-of-life hardware and software.
- Monitor system health, capacity, and performance; resolve issues before they affect users.
- Maintain backups and verify restores on a regular schedule.
- Administer network infrastructure (firewalls, switches, wireless, VPN) and maintain network documentation.
Desktop support and ticket management - Own the help desk queue: triage, prioritize, assign, and close tickets within agreed response and resolution targets.
- Deliver strong, timely remediation; escalate and communicate clearly when an issue will take longer.
- Provide Tier 2/3 support and act as the escalation point for the IT Coordinator.
- Track recurring issues and fix root causes, not just symptoms.
- Report on ticket volume, response times, and open issues to IT leadership.
Implementation and go-live support - Serve as principal technical resource for system implementations, migrations and go-lives (including ERP and business-system projects).
- Prepare environments, user access, data connections, workstations and printers ahead of go-live.
- Provide on-site, hands-on support during cutover and the stabilization period after go-live.
- Coordinate technical work with vendors, MSPs, and internal project teams.
Security and compliance - Enforce security policies: endpoint protection, access control, least privilege, and secure configuration.
- Monitor security alerts and respond to incidents; document and report on each event.
- Conduct periodic access reviews and promptly remove access for departing employees.
- Support audit, compliance, and data-retention requirements.
Asset, vendor and lifecycle management - Maintain an accurate inventory of hardware, software and licenses.
- Manage onboarding and offboarding: equipment, accounts and access ready on day one and recovered on exit.
- Manage day-to-day vendor and MSP relationships, renewals and support cases.
- Recommend purchases and replacements within the approved budget.
Leadership, documentation and continuity - Direct, train, and assign work to the IT Coordinator; review the quality of their work.
- Write and maintain documentation: procedures, system configurations, network diagrams and a knowledge base.
- Maintain disaster recovery and business continuity plans and test them.
- Communicate planned outages and changes to staff in advance.
- Participate in after-hours or on-call support for critical outages and scheduled maintenance as needed.
Experience & Qualification- 8 years of progressive experience in information technology, including at least 5 years of hands-on systems administration in a Microsoft-based environment.
- 5 years of experience as an IT manager, IT lead, or senior systems administrator.
- Demonstrated hands-on experience administering Microsoft 365, Entra ID, Exchange Online, Intune, and Azure.
- Demonstrated experience designing and supporting business networks, backup and disaster recovery, and security controls.
- Experience with ERP systems.
- Bachelor's degree in computer science or related field, or an equivalent combination of experience and industry certifications.
Even Better If You Have- 10+ years of experience in the information technology field.
- Microsoft associate- or expert-level certifications such as MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator), SC-300 (Identity and Access Administrator), or MD-102 (Endpoint Administrator).
- Security or networking certifications such as CompTIA Security+, CCNA, or Cisco Meraki CMNA.
- Experience in a manufacturing or distribution environment, including ERP migration or modernization projects.
- Experience with an ITSM/ticketing platform (e.g., Freshservice, ServiceNow, Jira Service Management).
Salary Description
$115,000 to $130,000, per year
