Technical Liaison
Posted on: 06/18/2026
Location: LIHI Main Office - International District, Seattle
Hours: Full time, 40 hours per week
Reports To: IT Manager
Pay Range: $38.46-40.87 hourly
Position Type: Non-Union, non-exempt position
The Technical Liaison plays a crucial role in supporting the migration of phone and computer systems to new network infrastructure, acting as a point of contact and technical expert for telecom and internet service providers. Need to possess Technical Proficiency, Problem-Solving, Communication, Relationship Management, Project Management, Adaptability, and Attention to Detail. This role requires strong communication, technical understanding, and problem-solving skills to ensure a smooth and successful transition.
Responsibilities:
Project Coordination:
- Participate in the planning and execution of network migration projects,
- ensuring alignment with internal and external stakeholders.
- Develop and maintain project timelines, tracking progress and identifying
- potential issues.
- Manage communications with telecom/internet service providers, keeping them
- informed of project status and any changes.
Technical Support:
- Provide technical guidance and support to telecom/internet service providers
- on network infrastructure, equipment, and services.
- Assist in the troubleshooting and resolution of technical issues related to
- network connectivity, phone systems, and computer systems.
- Collaborate with internal IT teams to identify and implement solutions to
- technical problems.
Communication and Relationship Management:
- Serve as the primary point of contact for telecom/internet service
- providers, building and maintaining strong relationships.
- Represent the company's interests in technical discussions and negotiations
- with external vendors.
- Effectively communicate technical information to both technical and
- non-technical audiences.
Documentation and Reporting:
- Maintain accurate records of project activities, technical specifications,
- and vendor interactions.
- Prepare reports and presentations on project progress and performance.
- Document technical procedures and best practices for future reference.
Continuous Improvement:
- Stay up-to-date on the latest technologies and trends in telecommunications
- and networking.
- Identify opportunities for process improvement and efficiency gains.
- Participate in training and development activities to enhance technical
- skills.
Other:
- Engage with assigned training and comply with training deadlines
- Utilize PPE Equipment and follow PPE protocols
- Other job duties as assigned
Minimum Qualifications:
- Bachelor's degree in Information Technology, or equivalent
- 2 years' in telecommunication, networking, or IT support
- Strong understanding of telecommunications and networking technologies (e.g., VoIP, IP, Ethernet, etc.).
- Experience with network infrastructure, equipment, and services.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Able to read, write and communicate in English
- Must pass criminal background checks and drug screening
- Must pass motor vehicle/driving record checks
Preferred Qualifications:
- Experience with specific telecom/internet service providers.
- Knowledge of project management methodologies.
- Relevant certifications (e .g., CompTIA A+, CompTIA Network+).
Other Requirements:
- Must have a valid Washington State driver's license and driver liability insurance.
- Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift
Benefits for this position (pro-rated for part time employees)
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees (through OPEIU8)
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
