5-7 years of experience in IT or corporate technology within a fast-paced tech environment
Proficient in identity and access management, device management, and endpoint security
Strong technical skills in APIs, scripting, and automation
Experience in designing employee lifecycle and access-management workflows
Good security judgment with collaboration experience in Security and Engineering
Ability to independently identify and solve technical problems
Willingness to be hands-on while scaling the IT function
Responsibilities
Own and manage employee identity and access across systems and applications
Develop scalable onboarding and offboarding workflows
Enhance SSO, MFA, and access management in collaboration with Security
Oversee the lifecycle and security of employee devices
Automate device provisioning for a seamless onboarding experience
Improve and maintain internal systems and SaaS applications
Build integrations and automate workflows across various business systems
Establish reliable processes for employee support and asset management
Define the technical direction and operating model for IT as the company grows
Benefits
Opportunity to shape the IT function from the ground up
Hands-on role with direct impact on company operations
Collaboration with Security and Engineering teams
Potential for team-building as the company scales
Access to cutting-edge tools and technologies, including AI integrations
Full Job Description
About the Role:
We're looking for our first IT Lead to build and own the systems that enable everyone at Modal to work effectively and securely.
You'll own our employee technology environment end-to-end, including identity and access, devices, internal systems, SaaS applications, and day-to-day IT operations. You'll work closely with Security and Engineering to build an environment that is secure by default, easy to operate, and scales with the company.
This is initially a hands-on role. You'll build systems, automate workflows, and solve problems directly. As Modal grows, you'll define how the IT function should scale and eventually build a team around it.
What You'll Work On:
Identity & Access
Own employee identity and access across internal systems and SaaS applications
Build scalable onboarding, offboarding, and access lifecycle workflows
Improve SSO, MFA, least privilege, and access management in partnership with Security
Devices & Endpoints
Own the lifecycle and security of employee devices
Build and maintain device management, configuration, patching, and endpoint security
Automate provisioning and make onboarding as close to zero-touch as possible
Internal Systems & Automation
Own and improve the SaaS applications and internal systems we depend on
Build integrations and automate workflows across identity, HR, finance, and other business systems
Evaluate and deploy new internal capabilities, including AI tools and integrations
Use APIs, scripting, and internal tooling to solve problems that don't fit neatly into off-the-shelf products
IT Operations
Own employee support, hardware, asset management, procurement, and relevant vendor relationships
Build reliable, maintainable processes rather than scaling through manual work
Identify recurring problems and solve them at the system level
Build the IT Function
Define the technical direction and operating model for IT at Modal
Establish the systems and processes we'll need as the company grows
Determine when and where additional IT capacity is needed, and build the team over time
What We're Looking For:
Experience owning IT or corporate technology in a fast-growing technology company
Strong understanding of identity, device management, SaaS administration, and endpoint security
Strong technical skills and comfort working with APIs, scripting, automation, and system integrations
Experience designing and automating employee lifecycle and access-management workflows
Good security judgment and experience working closely with Security and Engineering
Ability to independently identify problems, make pragmatic technical decisions, and drive them through implementation
Comfortable being hands-on today while building the systems and team needed as the company grows
