Bachelor's degree in Computer Science or related field
3+ years of IT infrastructure expertise
Experience with ITIL and infrastructure areas like servers, databases, and storage
Familiarity with Microsoft Azure cloud technologies
Strong analytical, problem-solving, and communication skills
Demonstrated ability to collaborate across diverse stakeholder objectives
Proven resourcefulness in prioritizing and strategic decision-making
Responsibilities
Oversee operational processes for IT environments on-premise and in the cloud
Ensure performance aligns with defined service level agreements (SLAs)
Coordinate with Engineering, End User Computing, and service partners on deployment and management processes
Maintain and improve service desk activities and overall process efficiency
Manage incident resolution, monitoring, and disaster recovery efforts
Benefits
Opportunities for continuous learning and skills development
Mentorship and collaboration with diverse teams
Engagement in strategic decision-making and resource allocation
Exposure to industry standards and emerging technologies
A role that emphasizes security and risk management in IT solutions
Full Job Description
Oversees operational processes supportingIT environment both on premise and in the cloud to ensure the environments perform within defined service level agreements.Infrastructure areas covered will include servers, storage, databases, networking, and cloud platform as a service offerings.The position will work closely with the Engineering team, End User Computing, and managed service partners to configure and manage processes around deployment, decommissioning, patching and updates, software packaging, backup and recovery, disaster recovery, monitoring, alerting, incident resolution, and cost management.The position will also oversee Service Desk activities and ensure continued process improvement and that SLAs are adhered to.
BS Computer Science or related field
Excellent verbal & written communication skills with the ability to communicate complex concepts at all levels including Executive Leadership, IT leadership, Line Manager, and Individual contributor
Facilitates collaboration between stakeholders who have diverse objectives.
Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
Demonstrated resourcefulness in setting priorities and guiding investment in people, process and systems with the ability to think and act strategically and proactively.
Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date. Mentors colleagues.
Ability to quantify risks in IT solutions and communicate to other executives how to manage that risk
Proactively ensures security is appropriately addressed within their area by self and others.
Strong verbal and written communication
Excellent analytical and problem-solving skills
Ability to work well in teams
Strong work ethic and attention to detail
BS Computer Science or related field
3+ year IT infrastructure expertise
Infrastructure expertise in areas such as ITIL, servers, databases, storage, backup and recovery, package deployment, etc
Working knowledge of Microsoft Azure cloud computing technologies and concepts
