IT Infrastructure Manager

Position Details

Classification Information

Position Classification Title
IT Professional, Project Manager

FLSA
Exempt

Position Class
89792

Position Overview

Position Summary

IT Infrastructure Manager

Winston-Salem State University | Winston-Salem, NC

Are you an IT professional ready to take the next step in your leadership career? Winston-Salem State University is seeking an IT Infrastructure Manager to lead a team of technology professionals responsible for supporting the systems and services that keep our campus connected.

This is an opportunity to make a meaningful impact in higher education by leading a talented technical team, improving technology services, and helping shape the future of our university's IT infrastructure.

Reporting to the Director of Infrastructure and Chief Information Security Officer (CISO), you'll oversee daily infrastructure operations, support technology initiatives, and collaborate with campus partners to deliver reliable, secure, and effective IT services.

What You'll Do

• Lead and develop a team: Supervise seven IT professionals, establish priorities, support professional growth, and foster a collaborative, accountable team environment.
• Keep critical technology running: Oversee campus networking, servers, telecommunications, data center operations, and related infrastructure services.
• Drive projects and improvements: Coordinate infrastructure upgrades, technology deployments, and operational improvements that support the university's evolving needs.
• Collaborate and innovate: Work with university leadership, campus departments, and technology partners to solve challenges, improve services, and plan for future technology needs.

What We're Looking For

We're looking for someone who combines a solid understanding of IT infrastructure with strong communication, problem-solving, and leadership skills.

You don't need to be an expert in every technology we support. We're seeking someone who can guide technical professionals, manage competing priorities, and help a team succeed.

Ideal candidates will bring experience supporting enterprise IT environments, coordinating technical projects, and leading people or technical initiatives. Experience in higher education is a plus, but not required.

Work Location

This is a primarily on-site position located at Winston-Salem State University in Winston-Salem, North Carolina. Regular on-campus presence is required, with limited remote work flexibility potentially available based on operational needs and university policy.

Why Join WSSU?

At Winston-Salem State University, technology plays an essential role in supporting student success, teaching, learning, and campus operations. As IT Infrastructure Manager, you'll have the opportunity to lead a dedicated team, contribute to meaningful technology initiatives, and help strengthen the services that support our university community.

If you're an experienced IT professional with a passion for technology, leadership, and making a difference, we encourage you to apply.

Position Information

Position Number
001980

Working Position Title
IT Infrastructure Manager

Building and Room No.

1205 Elva Jones Computer Science Bldg

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.
N/A

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies
Emergency

Normal Work Schedule

Combination of hours between 7am-6pm each day. 8-hr work days.

Department Required Skills

• Education and Experience: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
• Technical Experience: At least four (4) years of professional experience supporting or administering enterprise IT infrastructure, including experience with networking, servers, virtualization, cloud services, or related technologies.
• Leadership and Project Coordination: Experience leading technical staff, coordinating IT projects, or providing technical leadership, with the ability to prioritize work, manage competing demands, and support team performance.
• Communication and Problem-Solving: Strong organizational, interpersonal, and communication skills, with demonstrated ability to troubleshoot complex issues, collaborate with stakeholders, and coordinate technical solutions.
• Additional Position Requirements: This position requires regular on-site attendance and occasional availability outside normal business hours to respond to critical infrastructure incidents or planned maintenance. Occasional work-related travel may be required.

Preferred Years Experience, Skills, Training, Education

• Management Experience: Experience supervising IT professionals, developing staff, managing operational priorities, and supporting a collaborative, service-oriented team environment.
• Enterprise Infrastructure Experience: Experience working in complex IT environments involving enterprise networking, servers, virtualization, cloud technologies, telecommunications, or data center operations.
• Operational and Project Management: Experience with IT project management, vendor coordination, budgeting, disaster recovery, infrastructure planning, or service improvement initiatives.
• Additional Education and Professional Development: Advanced degree in a related field, relevant IT certifications, or experience supporting technology operations in higher education or similarly complex organizations.

Required License or Certification

Valid US Driver's License

Valid US Driver's License
Yes

Commercial Driver's License Required
No

Physical Required
No

List any other medical/drug tests required