IT Infrastructure Lead
Department:
IT / Infrastructure & Operations
Reports to:
IT & DT Manager
Location:
Wendell, NC
Position Status:
Full-Time
Status:
Salary, Exempt
Management Level:
Lead
JOB SUMMARY
KIOTI Tractor is seeking an IT Infrastructure Lead to join our team onsite in Wendell, NC.
This role leads day-to-day infrastructure and end-user support operations across network, server, security, endpoint, and workplace technologies.
The position is expected to provide both operational leadership and hands-on technical support when needed.
KEY RESPONSIBILITIES OF JOB
Infrastructure Operations Leadership
o Lead daily infrastructure operations across network, server, security, backup, virtualization, and endpoint environments.
o Monitor the overall health, stability, performance, and support readiness of core infrastructure services.
Helpdesk Escalation and User Support
o Act as the primary escalation point for issues not resolved at the helpdesk level.
o Establish support standards, escalation paths, and documentation discipline for end-user support activities.
System Monitoring and Troubleshooting
o Support and maintain firewalls, switches, wireless, servers, storage, backup systems, Microsoft 365, Active Directory, and related infrastructure platforms.
o Participate directly in troubleshooting, configuration, implementation, and recovery work when hands-on intervention is required.
o Provide after-hours or emergency leadership support when significant incidents or urgent infrastructure work require it.
Vendor and Outsourcing Management
o Coordinate and manage external infrastructure vendors, MSPs, and project partners.
o Follow up on service quality, project progress, issue resolution, and technical deliverables.
Infrastructure Project Lead
o Plan and execute infrastructure upgrades, replacements, maintenance activities, and operational improvement projects.
o Prepare implementation approach, risk review, rollback planning, business communication, and execution follow-up for infrastructure changes.
System Installation and Configuration
o Support installation and configuration of servers, network devices, endpoint tools, and related infrastructure components.
o Maintain and improve identity, access, device, and collaboration platforms such as Active Directory, Entra ID / Azure AD, Microsoft 365, and endpoint administration tools.
Backup and Recovery
o Support patching, backup operations, and disaster recovery readiness to reduce operational and business risk.
Security Management
o Support access control, security control execution, and infrastructure security governance in coordination with internal and external stakeholders.
Documentation and Reporting
o Maintain infrastructure documentation, diagrams, asset records, support procedures, and operational status reporting for management review.
Cross-Functional Support
o Work closely with the IT systems / planning function to support business applications, plant operations, and cross-functional business requirements.
EDUCATIONAL AND PHYSICAL REQUIREMENTS
Education and Experience
o Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
o 8+ years of progressive IT infrastructure experience in support, administration, implementation, or operational leadership roles.
Technical Knowledge
o Broad working knowledge of enterprise infrastructure including network, firewall, wireless, Windows Server, virtualization, storage, backup, endpoint, identity, and Microsoft 365 environments.
o Working knowledge of tools and platforms such as Active Directory, Entra ID / Azure AD, PowerShell, VMware, backup platforms, and network/security equipment.
o Ability to troubleshoot across server, network, security, and end-user support issues.
Leadership and Work Style
o Ability to lead infrastructure operations without depending entirely on vendors, while still managing external partners effectively.
o Ability to communicate technical issues, priorities, tradeoffs, and recommendations clearly to both technical staff and management.
o Strong ownership, follow-through, time management, and multi-tasking capability.
Preferred Qualifications
o Experience in a manufacturing, distribution, or multi-site operational environment preferred.
