• Job Details:
• Job Title: IT Helpdesk Manager
• Working Location: NYC
• Working style: Hybrid
• Employment Type: Permanent/Full-time
• Salary: DOE (90-110K per yr.) + Full Benefits
• Language: English & Japanese
• What will you do:
IT Support Team Management
• Manage and supervise daily IT support operations.
• Lead, train, and support IT team members.
• Monitor team performance and ensure quality service delivery.
• Improve IT support processes and operational efficiency.
• Coordinate with internal teams and external vendors.
• Handle escalated issues and support team development.
Technical Support
• Provide technical support for hardware, software, and IT systems.
• Troubleshoot and resolve technical issues.
• Assist with system installation, configuration, and maintenance.
• Support IT-related projects and system improvements.
• Provide technical guidance and assistance to end users.
• Maintain IT documentation and support materials.
• Required Qualifications & Skills:
• Experience in IT support or a related technical field.
• Previous supervisory or team leadership experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively.
• Proficiency in English; Japanese language skills
