Role Overview:The IT Head - Dynamics 365 is a critical role responsible for the day-to-day functional support, stabilization, and continuous improvement of the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform. This role will be partnering closely with Operations and Finance leadership and end users to ensure reliable system performance, high user adoption, and alignment between business processes and ERP functionality. The role operates within a regulated GxP environment and supports systems and processes aligned with CDMO industry requirements.
Core Responsibilities:D365 F&O Functional Support (Operations)- Serve as the primary functional support lead for Operations-related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management.
- Provide hands-on, on-site support to business users, including issue triage, root cause analysis, and functional resolution.
- Perform hands-on configuration updates and introduce new system configurations in D365 F&O in alignment with approved change and validation processes.
- Act as the first point of escalation for site-level ERP incidents and service requests, coordinating with centralized IT, AMS partners, and the global D365 team.
- Provide functional support to other manufacturing or operational sites when global priorities, system incidents, or project needs require.
- Translate operational issues into clear functional requirements, defect descriptions, or enhancement requests.
- Provide functional support and coordination for labels, barcode scanners, and shop floor technologies integrated with D365 F&O.
- Demonstrate working knowledge of BarTender labeling software and Zebra handheld scanning devices.
- Coordinate with infrastructure teams and vendors to ensure end-to-end operational continuity.
GxP Compliance & CSV- Ensure all system support, configuration changes, and enhancements comply with GxP regulations and internal quality standards.
- Fulfill Computer System Validation (CSV) responsibilities, including impact assessments, test execution support, documentation, and alignment with CDMO regulatory expectations.
- Partner with Quality, Validation, and Compliance teams to ensure ERP and integrated systems remain in a validated state.
Business Partnership & Process Enablement- Build strong relationships with site Operations leadership and frontline users, demonstrating strong business acumen and understanding of end-to-end operational processes.
- Identify process gaps, system inefficiencies, and user pain points; recommend and drive functional improvements aligned with business objectives.
- Support user acceptance testing (UAT), regression testing, and validation of fixes or enhancements.
- Communicate system status, risks, and improvement initiatives to site and functional leadership in clear business terms.
- Ensure alignment between site priorities and enterprise IT standards, governance, and global D365 operating models.
Change, Training & Knowledge Transfer- Deliver user coaching and support, reinforcing best practices and proper system usage.
- Support change management activities, including communication, training coordination, and go-live readiness.
- Maintain functional documentation, validation artifacts, and knowledge base articles.
Qualifications:- Bachelor's degree in Information Systems, Business, Operations, or related field (or equivalent experience) with 8+ years of experience.
- Mandatory hands-on experience supporting and configuring Microsoft Dynamics 365 Finance & Operations.
- Mandatory GxP experience supporting regulated systems within a CDMO, pharmaceutical, or life sciences environment.
- Experience fulfilling Computer System Validation (CSV) requirements.
- Working knowledge of BarTender application and Zebra handheld devices.
- Ability to work effectively within a global D365 ERP team and support multiple sites as priorities require.
- Experience supporting Supply Chain, Manufacturing, or Warehouse Management modules in D365 F&O is preferred.
- Experience operating in post-go-live, hypercare, or steady-state ERP support models is preferred.
- Prior experience acting as a site IT lead or IT business partner is preferred.
Salary Range:The salary range for this role is
$130,000-$140,000 annually. This range represents a good faith estimate of the compensation we expect to offer for this position at the time of posting. Actual compensation will be based on factors such as relevant experience, skills, qualifications, and internal equity. In exceptional cases, compensation may exceed the stated range.
All full-time employees are eligible to participate in our annual incentive bonus program. Bonus targets vary by career level and are based on individual and company performance.
Our Commitment:- Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies.
- Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
- Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
- Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you don't meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team.
Additional Information:Applicants for this role must be authorized to work in the United States without further employer sponsorship.
Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting.
For applicants who may require a reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to [redacted] in order to confirm your request for an accommodation. Please include the job number, title, and location of role. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Veranova employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
