Job Description
IT Generalist - Networking
Remote with 60% to 80% travel (Domestic and International)
Secret Clearance Preferred (Minimum Position of Public Trust)
The qualified IT Generalist (Networking) must be self-motivated, transparent, dependable, responsible, hardworking and capable of working on an agile program. The IT Generalist (Networking) will be involved in various aspects of the migration process from start to finish as well as any additional needs within the project. The ideal candidate will develop and implement solutions to increasingly complex problems, utilizing ingenuity, thoroughness, and practicality; and perform their work with minimal direction or oversight. The candidate must understand how their tasks fit within the overall program objectives and perform their work accordingly. The selected candidate will be expected to engage with program leadership, external business partners and customers, as required to provide technical information regarding the program.
The IT Generalist (Networking) will be responsible for a variety of site-specific technical tasks including planning and implementation of network reconfigurations as well as troubleshooting, diagnosing, and fixing any network problems. They will also be responsible for collaborating with various entities within the program to complete certain tasks. The IT Generalist (Networking) will be responsible for reconfiguring and troubleshooting switches, routers, and network security devices in support of preparing the location for change from legacy medical computing environments to the joint Defense Health Agency network.
Responsibilities include:
• Configuring, installing, troubleshooting, and supporting enterprise network equipment.
• Learn the migration system and the system components required to execute migration activities within the pre-defined system as well as being able to identify, manage and resolve anomalous situations.
• Analyze and resolve faults, including major system crash, forgotten password, bad cables, etc.
• Assist in troubleshooting LAN, WLAN, and WAN connectivity issues.
• Works closely with other departments/organizations and collaborates with other IT staff on infrastructure activities.
• Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division network operations which improve service and repeatability.
• Troubleshoot network devices, network firewalls, network servers (e.g., DHCP, print), and other networked systems.
• Lead coordination of switching, routing and firewall updates.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
• Assist in setting-up and upgrading computer systems for end users.
• Provide end user application training as needed.
• Provide IT support and service to end users.
• Ensure all IT systems are working efficiently and optimally.
• Must be able to lift 35lbs regularly
• Must be able to move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Requirements
• 5+ years of information system experience
• Current DoD 8570 certifications
• Minimum Position of Public Trust
• A fundamental understanding of TCP/IP, Ports, Protocols and Services (PPS), IT troubleshooting, PXE, basic networking, and IT tools/utilities (e.g., PING, IPCONFIG, IFCONFIG, RDP, SSH, RDP, Telnet, etc.).
• Intermediate to advanced switching, routing, and Port, Protocol, and Service (PPS) configuration and troubleshooting experience is required.
• Knowledge of various Cisco, Brocade or Juniper switches and routers.
• Familiarity with Juniper, Palo Alto, or MRV is a plus.
• General knowledge of LAN, WAN, wireless and security architectures.
• CCNA (or Brocade or Juniper equivalent) level knowledge required.
• Experience following and documenting operational processes
Desired
• Education - Bachelor's Degree in a relevant technical field
• Current Active Secret clearance
• Industry leading certifications (Vmware, NetApp, Cisco, Microsoft, etc.)
• Have experience with one or more of the following:
• DHCP Servers/Client access
• Domain Controller(s)
• Group Policy Objects
• Print Servers/Client access
• DNS Servers/Client access
• SCCM
• Security scanning/remediation
• Networking
• System Integration
