Join our Team as an
IT FUNCTIONAL ARCHITECT!The Role:We're seeking a passionate and dedicated IT Functional Architect - CE Field Service who brings enthusiasm and expertise to the table. In this role, you'll serve as a functional leader and domain expert-driving complex initiatives, mentoring analysts, and shaping solution design while partnering closely with Product Owners and IT leadership. We value innovative and creative ideas-yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.
What You'll Be Doing:- Core Work Responsibilities
- Provide Dynamics 365 CE Field Service expertise to product team, driving decisions to use Base CE Field Service vs. customization, considering scale and maintainability.
- Including extensive customized functionality
- Extensive experience supporting client CE Field Service processes from the roles of Technician, Dispatcher and Administrator
- Translate client requirements for Field Service domain, into well organized and detailed functional requirements documents.
- Understand how to leverage the Power Platform (Power Automate, Power Apps)
- Provide functional leadership for Field Service Mobile, including offline-first scenarios, data sync, and user experience considerations
- Facilitate conversations around security, permissions and role-based setups.
- Collaborate closely with areas outside of Field Service including Functional Coordinator, internal developers, integration and testing teams and client stakeholders across multiple workstreams.
- Identify gaps in requirements for further development to ensure best user experience, accuracy of information, and capture of data at all levels.
- UAT execution during and after sprint completion.
- Provide support to Product Teams during UAT test script execution.
- Process each test to ensure effective functioning of application.
- Review and provide feedback for created bugs against functions that do not meet requirements.
- Assist in issue resolution during deployments and after go live support (i.e tickets raised that go into ADO items)
- Participate in all meetings, be available as needed and participate as a trusted member of the team.
What We're Looking For:- Bachelor's degree.
- 8+ years of relevant CE Field Service experience.
- Demonstrated leadership and mentoring experience.
- Deep expertise in Dynamics 365 CE Field Service in all modes (CE Field Service Web and CE Field Service Mobile App).
- Intimate experience using various Technician Handheld devices.
- Proven experience delivering large, complex, enterprise implementations.
- Hands-on experience with integrations, mobile/offline capabilities, and Power Platform.
- Ability to operate confidently in fast-paced, high-visibility client environments.
What Sets You Apart:Where and When You'll Work: - This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.
What Your Total Compensation & Benefits Package will look like:Salary - $94,020 - $120,540 per year. Compensation depends on the selected candidate's education and experience.
World Class Benefits:- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
