Ryman Hospitality Properties

IT Engineer II - Venue

Ryman Hospitality Properties • $75K — $95K *
Nashville, TN 37211In-Person
Information Technology
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Degree in Information Systems, Computer Science, or related field or equivalent experience required.
  • 5+ years of progressive IT experience with hands-on responsibility for networked systems.
  • 3+ years network engineering experience, preferably with Ubiquiti/UniFi solutions.
  • 2+ years supporting POS systems in live event environments, preferably Micros Simphony.
  • Experience in high-availability and event-driven environments.

Responsibilities

  • Lead hands-on support and troubleshooting of venue network infrastructure, focusing on Ubiquiti technologies.
  • Design and maintain network configurations for ticketing, POS, and mobile devices.
  • Diagnose and resolve complex network and system issues independently.
  • Provide mentorship and oversight as a technical escalation point for Level I engineers.
  • Perform advanced diagnostics, including VLAN configuration and RF analysis.

Benefits

  • Technical leadership through mentorship and standards development.
  • Opportunities for project collaboration with internal teams and vendors.
  • Participation in critical incident response during live events.
  • Access to a structured on-call rotation for readiness during outages.
Full Job Description
As a Venue IT Engineer II, you will ensure the reliability, performance, and security of technology environments across Opry Entertainment Group (OEG). You will focus on designing, supporting, and optimizing wired and wireless networks that enable ticketing, point-of-sale, mobile, and other mission-critical systems in support of live venue operations. Operating with a high degree of autonomy, you will lead advanced troubleshooting efforts, independently resolve complex issues, and serve as a technical escalation point. You will also provide technical leadership through documentation, standards development, and mentorship to improve operational consistency and maturity across venue technology platforms. Reports to Director of Information Technology.

  • Lead hands-on support and advanced troubleshooting of venue network infrastructure, with emphasis on Ubiquiti switching, wireless, and routing platforms.
  • Design, implement, and maintain network configurations supporting ticketing, POS, mobile devices, and other business-critical systems.
  • Independently diagnose complex network and system issues, perform root-cause analysis, and implement effective resolution strategies.
  • Serve as a technical escalation point for Level I engineers, providing guidance, mentorship, and oversight.
  • Perform advanced wired and wireless diagnostics, including VLAN configuration, RF analysis, throughput optimization, and capacity assessment.
  • Proactively identify performance gaps, risks, and recurring issues; escalate with actionable recommendations.
  • Coordinate and delegate technical tasks during incidents, deployments, and live events to ensure timely resolution.
  • Test, validate, and document system and network changes in accordance with change management practices.
  • Develop and maintain technical documentation including SOPs, runbooks, and network diagrams.
  • Participate in on-call rotations and provide senior-level incident response during critical events and outages.
  • Support venue deployments, upgrades, and one-time projects in collaboration with internal teams and vendors.
  • Contribute to the development and enforcement of technical standards, operational procedures, and repeatable support processes.
  • Perform other duties as assigned.


Education
  • Degree in Information Systems, Computer Science, or related field required, or equivalent combination of education and experience

Experience
  • 5+ years' progressive IT experience with significant hands-on responsibility for networked systems
  • 3+ years' network engineering experience; Ubiquiti/UniFi strongly preferred
  • 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred
  • Experience supporting high-availability, multi-site, or event-driven environments
  • Demonstrated technical leadership through mentoring, influence, or ownership of complex issues

Knowledge, Skills and Abilities
  • Effective interpersonal, written, and verbal communication skills with the ability to translate technical concepts for non-technical audiences
  • Proven ability to apply structured troubleshooting methodologies and perform root-cause analysis
  • Ability to work independently, prioritize effectively, and make sound decisions under pressure
  • Demonstrated ability to produce clear, accurate, and maintainable technical documentation
  • Strong critical-thinking and problem-solving skills
  • Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables

Licenses / Certifications
  • CCNA or equivalent networking certification preferred
  • Valid driver's license with satisfactory driving record required; will travel to venues as required for hardware and software implementations and support


Physical Requirements

Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Occasionally lift/carry up to 50lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally works in entertainment venue settings with data center/non-climate-controlled areas with MDF & IDFs.

About Ryman Hospitality Properties

Ryman Hospitality Properties, Inc. is a real estate investment trust specializing in group-oriented, destination hotel assets in urban and resort markets. The company's core holdings* include a network of five of the top 10 largest non-gaming convention center hotels in the United States with a total of 9,410 rooms, 2.7 million square feet of meeting space, and 1.2 million room nights of annual group business. The company's entertainment assets include the Grand Ole Opry, the Ryman Auditorium, and 650 AM WSM. The company is headquartered in Nashville, Tennessee.
Learn more about Ryman Hospitality Properties
Size
561 employees
Market Cap
$4.4 billion
Industry
Real Estate & Construction
Net Income
-$417.3 million
Founded
1955
5 Year Trend
-4%
Revenue
$524.4 million
NASDAQ
RHP
* Ladders Estimates

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