Gem

IT Engineer

Gem$150K — $200K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in IT Engineering or related roles within fast-growing tech companies
  • Demonstrated success in building internal tools and automating business processes
  • Strong programming skills, particularly in Python or JavaScript for automation and APIs
  • Experience with identity management systems like Okta and RBAC
  • Proficient in operating complex SaaS environments, focusing on cost and complexity reduction
  • Ability to prioritize and address inefficiencies in workflows
  • Effective communication skills to collaborate across technical and non-technical teams
  • Experience mentoring junior engineers and fostering an engineering culture
  • Ownership mindset aimed at measurable outcomes including efficiency and risk reduction

Responsibilities

  • Design and build internal tools using Retool to enhance workflows
  • Automate onboarding, offboarding, and other business processes
  • Eliminate manual tasks to reduce operational overhead
  • Consolidate or replace third-party SaaS tools with internal solutions
  • Manage identity lifecycle systems including RBAC and integrations
  • Improve security and compliance through automated controls and design
  • Maintain integrations across systems using APIs and workflows
  • Collaborate with various teams to create scalable processes
  • Act as an internal product builder and improve platform use
  • Implement best practices for internal tooling across the company
  • Mentor junior team members to elevate their technical skills

Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement savings options
  • Flexible hybrid work arrangements
  • Potential equity and commission-based compensation
  • Access to a supportive engineering culture and mentorship opportunities
Full Job Description
IN THIS ROLE, YOU'LL

  • Design and build internal tools using Retool to power IT, Security, and operational workflows across the company
  • Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows
  • Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems
  • Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity
  • Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems
  • Improve security and compliance posture through automated access controls, auditing, and system design
  • Build and maintain integrations across internal and external systems using APIs and event-driven workflows
  • Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems
  • Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform
  • Define and implement scalable patterns and best practices for internal tooling across the company
  • Mentor junior team members and help raise the technical bar for automation and internal tooling across the team


THE SKILLSET YOU'LL BRING

  • 5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company
  • Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes
  • Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration
  • Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions
  • Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows
  • Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction
  • Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems
  • Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders
  • Experience mentoring or supporting junior engineers and contributing to a strong engineering culture
  • High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation


For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate's experience and qualifications, and location.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

The base pay range for this role is $150,000 - $200,000 per year.

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

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