Bachelor's degree in computer science or information systems or equivalent experience
Minimum 5 years of IT support experience at the enterprise level
Experience with Microsoft Windows Active Directory
Minimum 3 years in IT support
Minimum 2 years in deployment and operation of enterprise-level hardware, software, apps, or networks
Responsibilities
Devise solutions within an implementation budget
Coordinate system development tasks including design and testing
Oversee transitions of new systems to production
Demonstrate proficiency in AI tools for efficiency and documentation
Create and maintain technical documentation for planning and execution
Manage and document system configurations
Evaluate current systems and resolve outages
Benefits
Opportunity to mentor junior team members
Work in a collaborative environment with a dispersed team
Engage with cutting-edge technology and tools
Potential for professional growth in a dynamic field
Flexible work arrangements in a remote setting
Full Job Description
Job Description
Job Duties/Tasks/Responsibilities
Devises solutions in accordance with an implementation budget.
Coordinates system development tasks to include design, integration and formal testing.
Oversees all transitions of new systems to production.
Demonstrates proficiency in the professional use of AI tools to improve efficiency, support technical problem-solving and enhance documentation while validating outputs and protecting sensitive information.
Develops and completes actions in system specifications, technical and logistical requirements and other disciplines.
Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
Manages and documents system configurations.
Evaluates current systems.
Serves as a technical liaison to the manufacturers' technical and service personnel regarding purchased or leased hardware and software.
Monitors the technology (HW, SW, network) and responds to alerts.
Resolves all outages and performance issues.
Escalates issues with vendors including carriers, manufacturers and service providers.
Mentors junior members of the team.
Performs other duties as assigned.
Required and Desired Skills
Strong coordination, organization, teamwork and communication skills
Ability to effectively present technical information
Ability to work effectively in individual or group settings
Ability to work as part of an on-call rotation schedule
Expertise in VMware virtualization, including Horizon View
Expertise in Netapp enterprise storage
Expertise in installing, maintaining, and troubleshooting Microsoft Windows servers
Expertise in Apache and IIS Webserver
Experience in installation, configuration, and management of Linux operating systems
Detailed understanding of Storage Area Network implementations
Detailed understanding of Transmission Control Protocol/Internet Protocol networking
Ability to work under pressure and time constraints
Physical/Mental Requirements and Working Conditions
Ability to sit
Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
Ability to work inside an office
Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
Ability to work alone, work with others, and interact with the public
Ability to perform under deadline pressure
Ability to understand and follow basic instructions and guidelines
Ability to work with a dispersed team in a remote environment
Minimum Education, Experience and Certification RequirementsEducation
Bachelor's degree required in computer science or information systems or relevant equivalent experience
Certifications
None
Required Experience
A minimum of 5 years of IT support experience at the enterprise level
Experience with Microsoft Windows Active Directory
A minimum of 3 years of experience in information technology (IT) support
A minimum of 2 years of experience working within the deployment and operation of enterprise-level hardware, software, apps, or networks
