Position Summary / Scope of Responsibility:

The IT Network Engineer is responsible for designing, supporting, and maintaining the organization's network and cloud infrastructure, with a strong emphasis on Microsoft Azure environments. This role serves as Level 2 escalation for the IT Help Desk, resolving complex technical issues that exceed Tier 1 support capabilities.

In addition to remote support and infrastructure management, this position includes hands-on field service work at office and clinical locations to install, troubleshoot, and maintain network and endpoint systems.

Primary Responsibilities:

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.
• Design, implement, and maintain secure and reliable LAN/WAN, VLANs, VPNs, and firewall configurations.
• Design, implement, and manage network and cloud infrastructure including routers, switches, firewalls, and VPNs.
• Monitor network performance, availability, and security; proactively remediate issues to ensure high availability and reliability.
• Support and manage hybrid environments.
• Install, configure, test, repair, and replace network equipment, including coordination with vendors and service providers as needed.
• Support office openings, expansions, and network refresh projects.
• Automate deployments, administer, and maintain cloud-based services and solutions, with a focus on Azure networking services.
• Administer and support Azure resources including Virtual Machines, storage accounts, and identity and access management (Entra ID / Azure AD).
• Assist with cloud migrations and infrastructure-as-code initiatives (ARM, Bicep, Terraform preferred).
• Apply cloud security and compliance best practices across network and cloud environments.
• Act as escalation point for Tier 1 Help Desk tickets involving network connectivity, endpoint issues, authentication failures, and performance problems.
• Perform root cause analysis and implement permanent technical fixes.
• Provide technical guidance, mentorship, and Tier II support to Help Desk staff.
• Troubleshoot network and cloud-related issues both remotely and onsite as required.
• Conduct regular security assessments and implement controls aligned with industry frameworks (e.g., CIS, HIPAA).
• Ensure secure configuration of network and cloud resources.
• Assist with logging, monitoring, incident response, and remediation activities.
• Participate in audits and compliance assessments as required.
• Collaborate with leadership and IT teams to develop, implement, and improve disaster recovery and business continuity procedures.
• Document network configurations, standards, procedures, and resolutions for operational and knowledge base use.
• Report network status, incidents, and project progress to IT leadership and key stakeholders.
• Collaborate with cross-functional teams to ensure successful integration of network and cloud solutions.
• Maintain up-to-date knowledge of emerging networking, cloud, and security technologies and trends.
• Perform on-site installations and troubleshooting for network equipment, workstations, and peripherals.
• Travel locally to support on-site projects and operational needs.
• Provide technical guidance and support to clients during offsite visits.
• Participate in after-hours or weekend work as required for maintenance, outages, or critical changes.
• Performs all other duties as assigned.

Required Education and Experience:
• Bachelor's degree in computer science, information technology, or a related field is preferred.
• 4-7 years of experience in Azure / AWS cloud services, IT infrastructure, networking, or systems engineering.
• Cloud Services certification required.
• Relevant certifications (e.g., Azure Network Engineer Associate, Security, AWS Certified Solutions Architect) are preferred but not required.
• Prior experience providing Level 2 or Tier 2 technical support
• Experience working with cloud platforms such as Azure, AWS, or GCP.
• Strong knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
• Proven experience successfully collaborating across multiple functional areas and departments.
• Proven experience successfully innovating in a fast-growing work environment while dealing with ambiguity as a self-starter with integrity and a driven work ethic.

Competencies / Required Skills and Abilities:
• Heavily analytical mind with an acuity for investigation and repair.
• Ability to document processes and procedure.
• Strong Interpersonal, oral, and written communication skills with excellent self-discipline and patience.
• Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Ability to develop relationships and collaborate in a decentralized organization. Able to work independently as well.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands:
• Must be able to sit for long periods of time and lift up to 40 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.