12+ years in IT infrastructure and operations, with 5+ years managing teams through leads.
Experience with hybrid infrastructure and hyperconverged platforms like Nutanix.
Strong knowledge of enterprise routing, switching, wireless, and Zero Trust architectures.
Experience managing mixed Mac and Windows environments with tools like Intune and Jamf.
Proven track record in ITIL-aligned service delivery and incident management.
Experience with infrastructure budgeting and vendor negotiations.
Bachelor's degree in Computer Science, Information Technology, or equivalent.
Responsibilities
Lead and mentor team leads across Systems Engineering, Networking, and End User Services.
Own the multi-year infrastructure roadmap and capacity planning across hybrid cloud and SaaS.
Ensure high availability of computing environments supporting Clinical Operations under QMS.
Direct enterprise network operations and collaborate with InfoSec on Zero Trust access.
Oversee tiered service desk operations and automated lifecycle management for mixed-OS fleets.
Drive AI and automation adoption to enhance self-service and onboarding processes.
Manage enterprise disaster recovery and ransomware recovery programs.
Benefits
Hybrid work model with flexibility.
Opportunities for professional development and certifications.
Access to cutting-edge technology and tools.
Collaborative work environment with cross-functional teams.
Participation in strategic decision-making processes.
Full Job Description
The IT Director, Infrastructure and Operations provides strategic, operational, and architectural leadership across Systems Engineering, Enterprise Networking, and End User Services. You will own the corporate infrastructure roadmap and vendor ecosystem while partnering closely with InfoSec, Quality, and Clinical Operations leadership. In this position, you are accountable for infrastructure scalability, enterprise resilience, and modernizing service delivery through automation and AI. Key Responsibilities
Lead, mentor, and grow team leads across Systems Engineering, Enterprise Networking, and End User Services, establishing a scalable operating rhythm and talent model across FTEs, contractors, and MSPs.
Own the multi-year infrastructure roadmap, long-range capacity planning, and project portfolio across hybrid cloud, private data center environments, and corporate SaaS platforms.
Maintain executive accountability for the high-availability computing environments and validated endpoints supporting Clinical Operations under strict Quality Management System (QMS) change control.
Direct enterprise network operations across all corporate offices, colos, and remote workers, partnering with InfoSec to drive Zero Trust network access, Device Trust enforcement, and resilient site-to-site connectivity.
Oversee tiered (L1-L3) service desk operations, AV/collaboration technology, and automated lifecycle management for a distributed, mixed-OS fleet.
Drive the adoption of AI and automation across support and operations to expand self-service, reduce ticket volumes, and guarantee seamless day-one onboarding.
Ensure continuous audit readiness for IT controls under SOC 2, HITRUST, SOX ITGC, HIPAA and QMS change control.
Own enterprise disaster recovery and ransomware recovery programs, directing cross-functional tabletop exercises, recovery playbooks, and immutable backup validation.
Manage the infrastructure budgeting process, cost forecasting, enterprise licensing strategies, and vendor contract negotiations.
Govern the asset management system of record and partner with Facilities to deliver IT infrastructure for office buildouts, moves, and consolidations.
Required Qualifications
12+ years in IT infrastructure and operations, with 5+ years managing multi-disciplinary engineering and support teams through managers or team leads.
Proven background overseeing hybrid infrastructure, hyperconverged platforms (e.g., Nutanix), public cloud environments, enterprise storage, and resilient backup systems.
Strong grasp of enterprise routing, switching, wireless, SD-WAN, and modern Zero Trust/SASE architectures.
Experience overseeing fleet management for mixed Mac and Windows environments (e.g., Entra ID, hybrid AD, Intune, Jamf, Automox).
Demonstrated success running ITIL-aligned service delivery, major incident command, root-cause reviews, and implementing AI/automation to measurably reduce ticket volumes.
Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
Preferred Qualifications
Direct experience in medical device, life sciences, or FDA-regulated environments supporting validated systems, GxP procedures, and computer systems validation.
Experience overseeing modern directory architectures, and unified endpoint management across mixed macOS and Windows fleets.
Relevant professional certifications (e.g., AWS/Azure Solutions Architect, CCNP, CISM, ITIL).
A reasonable estimate of the base salary compensation range is $220,000 to $270,000 per year, bonus, and equity. #LI-IB1 #LI-Hybrid
About HeartFlow
HeartFlow is a medical technology company that specializes in non-invasive, personalized cardiovascular disease diagnosis and treatment planning. The company's technology uses artificial intelligence and deep learning algorithms to create 3D models of patients' hearts and simulate blood flow. HeartFlow's technology has been used in over 30,000 patients worldwide and has been shown to improve patient outcomes and reduce healthcare costs. The company was founded in 2007 and is headquartered in Redwood City, California.
