Job Title: Conversational AI Engineer
Status: Exempt
Reports to: Manager - Solutions Engineering
Department: IT - Digital Applications
Job Code: 12106
Pay Range: $112,200.00 - $125,000.00 Annually
Location: Hybrid in Sacramento CA (1 in-office day per week)
WHAT YOU'LL DO:
- Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
- Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
- Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
- Configure integrations with enterprise systems using APIs and service endpoints
- Utilize JavaScript to support validation, business rules, workflow orchestration, and integrations
- Perform testing, validation, troubleshooting, and ongoing platform support
- Coordinate and support user acceptance testing (UAT) activities with business stakeholders
- Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
- Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
- Apply governance, security, privacy, accessibility, and compliance standards
- Create and maintain documentation, change records, and operational procedures
- Support deployment, release management, and change control processes for conversational AI solutions
- Support ongoing production operations, issue resolution, and platform maintenance activities
- Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
- Communicate project status, risks, issues, and recommendations to stakeholders
- Support continuous improvement initiatives and platform enhancements
QUALIFICIATIONS AND PREFERENCES:
- Bachelor's Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
- 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
- 3+ years of experience working with conversational AI platforms required
- 3+ years of hands-on JavaScript experience. Experience with large language models (LLMs), prompt engineering, APIs, and system integrations required
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3348
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