IT DevOps Engineer

Summary of the Position
Eagle Creek Renewable Energy is seeking an experienced IT DevOps Engineer to design, build, integrate, and automate the internal enterprise systems that power our technology operations - including our service desk platform, ManageEngine products, IT Glue, and related applications - while meeting rigorous cybersecurity and NERC CIP compliance requirements. The ideal candidate is a hands-on builder who thrives on integrations, automation, and leveraging modern AI tools (Microsoft Copilot and Claude) in a hybrid Azure / on-premises environment.

Main Responsibilities
Internal Systems Development & Administration

• Design, configure, and maintain core Enterprise platforms: service desk/ticketing, the ManageEngine suite, IT Glue, and asset management tools.
• Continuously improve these platforms for efficiency, usability, and reporting.
• Own the full lifecycle of internal IT tools, from requirements through deployment and optimization.

Systems Integration & Automation

• Build reliable integrations so IT systems exchange data accurately and in real time.
• Develop automation (scripting, APIs, Power Automate, Azure Logic Apps) for onboarding/offboarding, ticket routing, and compliance evidence collection.
• Leverage Microsoft Copilot and Claude to accelerate development, documentation, and troubleshooting.

Azure Development & Hybrid Environment

• Develop and support Azure solutions integrated with on-premises systems (App Services, Functions, Logic Apps, Entra ID, storage, monitoring).
• Ensure secure connectivity, identity management, and reliable data flows across the hybrid environment.

Development Practices & Compliance

• Use GitHub for version control/CI-CD and Jira to manage development work and operational initiatives.
• Design systems and automations with cybersecurity and NERC CIP requirements in mind, supporting auditability, access controls, and evidence collection.
• Collaborate with security and compliance stakeholders to identify risks and implement compensating controls.

Education & Experience Requirements

• Bachelor's degree in Computer Science, IT, Information Systems, or related field, or equivalent practical experience.
• Proven experience building and integrating IT operations platforms (service desk, documentation, asset management, RMM/endpoint tools); ManageEngine and IT Glue experience highly preferred.
• Experience with hybrid cloud/on-premises environments, particularly Microsoft Azure; familiarity with NERC CIP or similar frameworks is a plus.
• Strong automation/scripting skills (PowerShell, Python, or similar), REST APIs, and Azure development (Functions, Logic Apps, App Services, Entra ID).
• Proficiency with GitHub, Jira, and demonstrated ability to use Copilot/Claude to accelerate development and documentation.
• Understanding of identity management, access controls, and security hardening of IT systems.
• Excellent problem-solving, communication, and cross-team collaboration skills.
• Preferred certifications: Azure (AZ-104/204/400), ManageEngine/ITSM, Security+, NERC CIP training, or GitHub/DevOps/Agile credentials.

Physical Requirements
The physical requirements described below represent those that are necessary for an employee to successfully perform the essential functions of this position.

• Ability to sit, stand, walk, and/or move throughout the work schedule.
• Ability to use a computer, telephone, and other standard office or job-related equipment.
• Ability to maintain visual and auditory attention sufficient to perform essential job functions.

Supervisory Responsibilities
This position does not have direct supervisory responsibilities.

Travel Requirements
This position requires no travel as part of the job responsibilities.

Work Schedule Requirements
The typical work schedule for this position is Monday-Friday, 8:30 a.m.-5:00 p.m. This position is hybrid and may require:

• Overtime work
• Occasional evening or weekend work
• The schedule and work hours may be adjusted based on organizational needs and the requirements of the position

Benefits
Eagle Creek offers a comprehensive benefits package designed to support the health, well-being, and professional development of our employees. Benefits may include:

• Medical, Dental, Vision, HSA, FSA, Commuter benefits, Voluntary Life, 401(k) match
• Competitive holiday & PTO schedule, including time off for community volunteering.

Benefits eligibility may vary based on employment status, position, length of service, and applicable plan requirements.

Please note: Application-related communications will be sent through JazzHR on behalf of Eagle Creek. After submitting your application, please monitor the email address associated with your application and check your SPAM, junk, or promotional folders to ensure you do not miss important communications from Eagle Creek regarding your application.

Salary disclosure: The anticipated salary range for this position is $80,000 - $100,000. Within the range, individual pay is determined by factors such as job-related skills, experience, relevant education or training, and work location. We are committed to fair and equitable compensation practices in compliance with all applicable state and local pay transparency laws