IT Delivery Engineer II

Qualifications

• 4+ years in IT, systems engineering, or IT infrastructure roles supporting distributed workforces
• Hands-on experience with MDM/endpoint management platforms (Kandji, Jamf, Intune) and core SaaS tools (Google Workspace, Okta, Slack, Zoom)
• Experience leading IT infrastructure or platform improvement projects
• Proven ability to automate processes and build tooling
• Comfortable managing ambiguous problems in fast-paced environments
• Strong communication skills with both technical and non-technical stakeholders
• Motivated by measurable improvements in system reliability and operational efficiency

Responsibilities

• Design, implement, and maintain internal IT systems and platforms
• Administer and troubleshoot SaaS platforms and endpoint management systems
• Manage and improve device management across the global fleet using MDM platforms
• Collaborate with Security and Infrastructure teams to ensure compliance with security standards
• Lead IT infrastructure and service delivery improvement projects
• Evaluate and implement new technologies for enhanced IT service delivery
• Develop automation and tooling for streamlined operational workflows
• Maintain accurate system configuration and asset data for operational visibility
• Create and maintain documentation for IT systems and processes
• Collaborate with cross-functional teams to improve system scalability and reliability

Benefits

• Flexible work hours and a hybrid work environment
• Unlimited vacation policy
• Generous 401K match and parental leave
• Wellness budget and learning reimbursement
• Monthly WFH budget for remote workers
• Variety of health plans with no monthly out-of-pocket premium
• Career development opportunities with regular conversations about goals
• Empowerment to learn and master skills in a respectful environment