IT Business Process Analyst

Position Description

The IT Business Process Analyst will lead business process analysis and automation for a federal customer's IT risk management and administration office. This senior role designs and improves IT-supported processes with Microsoft Power Platform, SharePoint, and ServiceNow, aligning technology solutions with strategic goals and compliance needs. The analyst also delivers the status reporting, dashboards, and records management that keep risk, audit, and policy work on schedule.

Location: Remote

This position allows for 100% remote work. Remote work requires a high level of trust in our employees, and we strictly adhere to the details outlined in our Remote Work Policy below.

Eligibility Requirements: Due to government requirements, U.S. citizenship is required for this program. Must be able to obtain and maintain a Public Trust clearance.

Required Experience:

• 7-10+ years of experience in IT business process analysis, with leadership of complex, cross-departmental initiatives
• Bachelor's degree in IT, Business Administration, or a related field
• Proficiency with ServiceNow and data analytics tools, such as Microsoft Power Platform
• Familiarity with Agile and Waterfall methodologies
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint
• Hands-on experience building citizen-developed solutions with Power Apps, Power Automate, and Power BI
• Experience with Microsoft Copilot or other AI productivity tools
• Experience supporting risk management, audit, or compliance programs in a federal environment
• Strong written communication skills for reports and status updates
• CBAP, Microsoft Certified: Power Platform Functional Consultant Associate, or ServiceNow Certified System Administrator preferred

Responsibilities:

• Lead analysis, design, and improvement of IT-supported business processes at the section or division level through automation tools.
• Implement business process automation that improves the efficiency, effectiveness, and timeliness of program processes.
• Deliver and maintain SharePoint solutions and automation tools that support program business activities.
• Build dashboards and tools through citizen development with Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.
• Support dashboards that track key risk and performance indicators against established thresholds.
• Integrate work across risk, audit, policy, and regulatory functions to improve efficiency and compliance.
• Prepare weekly status reports of work completed, in process, and planned, including risks and impediments.
• Record and maintain meeting minutes in the program document repository.
• Develop written products, including reports, status updates, and emails.
• Apply Agile and Waterfall methods to plan, track, and deliver automation work.
• Evaluate Microsoft Copilot and other AI tools as the customer makes them available, and recommend practical uses.
• Provide general support to program areas as directed.

Benefits Snapshot

Valiant takes care of the people who support our customers, with real choices in coverage and real investment in your career. Eligible full-time employees receive:

• A choice of medical plans, from an affordable HSA option to a full-featured PPO, with generous company contributions
• Dental and vision coverage for you and your family
• Company-paid life, short-term disability, and long-term disability insurance
• Optional supplemental life, accident, and critical illness coverage to round out your protection
• 401(k) retirement plan with company match
• Paid time off that grows with your years of service, plus paid federal holidays
• Paid certifications, professional development, and the Valiant University training portal
• Flexible spending accounts and a wellness and fitness program
• Referral bonuses when you help us bring great people to Valiant

Benefit eligibility and plan details are subject to the terms of each plan and may change from time to time.

The anticipated salary range for this position is $120,000 to $131,000. This range reflects Valiant Solutions' good-faith estimate of the base salary reasonably expected for this position upon hire, at the time of posting. The range has been established based on the scope of the role, market rates, and internal equity. Where a candidate falls within the posted range will depend on job-related factors, including relevant skills, experience, qualifications, achievements, education, geographic location, applicable security clearance requirements, additional corporate responsibilities, and other legitimate, non-discriminatory business considerations. The posted range does not guarantee an offer at any particular salary. In addition to base salary, this position includes the benefits described above.

Remote Work Policy (Remote and Hybrid Positions Only)

Remote work necessitates a high level of trust in our employees. To ensure that employee performance does not suffer in a remote work environment, all employees who telecommute are expected to have a quiet and distraction-free workspace with adequate internet, dedicate their full attention and availability to their job duties during working hours, and maintain a schedule during core business hours that aligns with those of their coworkers and Valiant's clients. In alignment with Valiant's inclusive and engaging environment, cameras are encouraged and can be required to be on during virtual video conferences. Additionally, in alignment with the Office of the Inspector General's effort to eliminate conflicting employment, all Valiant employees are required to disclose any current or future outside employment engagements. During onboarding and throughout employment, employees must disclose any current activities or intent to engage in outside employment or other professional activities and obtain written approval. Employees may not solicit or conduct any outside business during core business hours for Valiant Solutions and our clients.

Physical Demands

Sitting or standing at a desk for prolonged periods and consistently operating a computer. Frequent communication and exchanging of accurate information via electronic communication, phones, and in person. Occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Authorization to Share Resume and Personal Information

By submitting your resume for this position, you authorize Valiant Solutions to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates, and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education, and experience. Should Valiant Solutions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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