Citigroup, Inc

IT Business Lead Analyst

Citigroup, Inc • $90K — $110K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience as an IT Business Analyst in the banking and financial domain.
  • Strong understanding of client onboarding journeys and KYC processes.
  • Experience with AML, CDD, and compliance-related initiatives.
  • Proficiency in business analysis tools like process mapping.
  • Strong analytical and problem-solving skills for complex systems.
  • Excellent communication and stakeholder management skills.
  • Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

Responsibilities

  • Collaborate with stakeholders to gather and document requirements for client onboarding and KYC processes.
  • Work with development teams to convert business needs into functional specifications.
  • Analyze existing client onboarding workflows for optimization opportunities.
  • Ensure compliance with KYC, AML, and other financial regulations.
  • Support design and implementation of enhanced customer onboarding solutions.
  • Conduct gap analysis and offer recommendations for system/process improvements.
  • Facilitate workshops and discussions to align project goals with stakeholders.

Benefits

  • Full-time employment with a focus on technology and client services.
  • Continuous support and training provided to end-users.
  • Opportunity to work on compliance and regulatory initiatives in the financial sector.
Full Job Description
We are seeking a skilled and detail-oriented IT Business Analyst with extensive experience in the banking and financial domain, specifically in client onboarding journeys and KYC (Know Your Customer) processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes.
Key Responsibilities:
  • Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.
  • Work closely with development teams to translate business requirements into functional and technical specifications.
  • Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.
  • Ensure compliance with regulatory requirements related to KYC, AML (Anti-Money Laundering), and other financial regulations.
  • Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.
  • Conduct gap analysis and recommend improvements to existing systems and processes.
  • Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.
  • Perform user acceptance testing (UAT) to validate that solutions meet business requirements.
  • Provide ongoing support and training to end-users on new systems and processes.
Required Skills and Qualifications:
  • 6+ years of experience as an IT Business Analyst in the banking and financial domain.
  • Strong understanding of client onboarding journeys, KYC processes, and related regulatory requirements.
  • Experience working on AML, CDD (Customer Due Diligence), and other compliance-related initiatives.
  • Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.
  • Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.
  • Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.
  • Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.
Preferred Qualifications:
  • Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).
  • Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.
  • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
  • Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).


Job Family Group:
Technology

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ

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