In this hybrid role, you will own the intake and analysis of IT projects and initiatives, bridge communication between IT leadership and technical teams, ensure stakeholder requirements are clearly documented and understood, and support the successful delivery of business solutions. You will be a strategic partner in translating business needs into technical requirements, managing project scope and change, and driving continuous improvement in IT processes.
Responsibilities:- Own project intake, requirements analysis, and impact assessment for IT work-serving as the ingestion point to clarify stakeholder needs, identify root causes, and ensure well-defined specifications before engineering begins
- Document business processes, user stories, and acceptance criteria with clarity and precision to guide project execution
- Coordinate across IT initiatives, workstreams, and vendor partnerships-managing timelines, deliverables, and stakeholder communication to free technical teams to focus on implementation
- Support change management and risk assessment for IT projects, including scope prioritization and resource allocation discussions
- Collaborate with business stakeholders, IT leadership, and technical teams to understand evolving requirements and drive alignment on solutions
- Track project progress and support IT leadership with visibility into workload, capacity, and resource planning
Skills & Qualifications:- 3+ years experience in a business analyst, IT project coordinator, or equivalent role
- Experience working with IT systems, enterprise tools, or infrastructure projects
- Proven experience managing requirements, and process flows/work flows in Jira or similar issue-tracking platforms
- Ability to manage multiple priorities, adapt to changing requirements, and work effectively in a fast-paced environment
- Strong written and verbal communication and stakeholder management skills
- Experience with Agile or project management methodologies
- Familiarity with IT service management, cloud platforms, identity management, or security initiatives a plus
- Bachelor's degree in business, technology, or related field preferred
