Description The Opportunity: We are seeking an experienced and customer-focused
IT Applications Support Specialist - Health, Safety, Environmental (HSE) & Transportation Systems to join our IT Applications team in
Calgary, Alberta.
This role is responsible for supporting a broad portfolio of business-critical applications used across our Health, Safety, Environmental (HSE) and Transportation business functions. HSE applications support operations across retail, transportation, midstream, refining, and corporate business units. Transportation systems include fleet dispatch, fleet maintenance, vehicle tracking, and operational support platforms.
The successful candidate will provide application administration, technical support, troubleshooting, integration support, and user assistance for both cloud-hosted and on-premises solutions. This position requires strong technical aptitude, excellent customer service skills, and the ability to effectively communicate with users ranging from frontline employees to technical specialists and business leaders.
Key Responsibilities: - Provide application support for HSE and Transportation business systems.
- Support applications used across retail, transportation, midstream, refining, and corporate operations.
- Administer and troubleshoot both on-premises and cloud-hosted applications.
- Investigate, diagnose, and resolve application incidents and service requests.
- Support fleet dispatch, fleet maintenance, and related transportation management systems.
- Monitor and maintain system integrations between enterprise applications, vendors, and third-party platforms.
- Troubleshoot and support data integrations utilizing:
- REST APIs
- File-based interfaces
- CSV, XML, JSON, and other structured data formats
- Support and maintain data warehouse environments (MSSQL).
- Assist with data validation, reporting, and data quality investigations.
- Provide support for mobile devices and mobile application deployments.
- Assist with deployment of mobile devices via the Intune MDM platform.
- Participate in application upgrades, testing, patching, and implementation projects.
- Collaborate with business stakeholders, vendors, infrastructure teams, and development resources to resolve issues and improve system performance.
- Create and maintain technical documentation, support procedures, and knowledge base articles.
- Participate in after-hours support and on-call rotations as required.
Required Qualifications: - Diploma, degree, or equivalent experience in Information Technology, Computer Science, Information Systems, or 5+ years of experience in a related field.
- Experience supporting enterprise business applications.
- Working knowledge of both cloud-hosted and on-premises application environments.
- Experience supporting system integrations through:
- REST APIs
- File-based integrations
- Data exchange processes
- Experience working with Microsoft SQL Server and data warehouse environments.
- Familiarity with mobile device support and troubleshooting.
- Understanding of Mobile Device Management (MDM) platforms and mobile application deployment.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a commitment to providing high-quality support.
- Ability to work effectively with both highly technical and non-technical users.
- Strong organizational skills and attention to detail.
Preferred Qualifications: - Experience supporting Health, Safety, Environmental (HSE) software platforms.
- Experience supporting transportation, dispatch, fleet maintenance, or logistics applications.
- Knowledge of reporting and business intelligence platforms.
- Familiarity with scripting and automation technologies such as:
- PowerShell
- Python
- SQL scripting
- Experience working with software vendors and third-party support organizations.
- Understanding of application lifecycle management and change management processes.
- Bilingual proficiency in English and French is preferred.
Additional Skills: - Strong analytical and problem-solving skills
- Ability to prioritize and manage multiple tasks in a production environment
- Clear written and verbal communication
- Comfortable working independently and as part of a team
