5+ years of experience in IT Business Analysis, Application Management, or Technology Ownership
Strong knowledge of Microsoft 365, especially SharePoint and Planner
Hands-on experience with Monday.com, including administration and configuration
Proven skills in system administration and application support
Solid understanding of business analysis and requirements gathering
Experience with external IT service providers or Managed Service Providers (MSPs)
Strong stakeholder management and communication skills
Proactive and solution-oriented approach to work
Business-level English communication skills
Ability to work in a hybrid arrangement with occasional onsite presence in Boston
Responsibilities
Act as Technology Owner for business applications, primarily Microsoft 365 and Monday.com
Manage system administration, configuration, and maintenance of assigned applications
Gather and analyze business requirements to create effective technical solutions
Design and recommend improvements for business processes and application functionality
Coordinate with Managed Service Providers for smooth operation and support of applications
Define and manage the strategy and development of assigned technologies
Collaborate with stakeholders and IT teams to align technology solutions with business needs
Oversee application integrations, particularly between Monday.com and Workato
Support continuous improvement and optimization of existing applications
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program ('Fishing for Friends')
Company-sponsored events
Full Job Description
We are looking for an experienced IT Application Owner / Business Analyst to lead the delivery of technology projects within a highly regulated pharmaceutical environment, ensuring alignment with business objectives, regulatory requirements and quality standards.
This role is ideal for someone who combines strong technical project management skills with hands-on experience delivering GxP-validated and qualified systems, ideally within pharmacovigilance or drug safety.
You will work closely with business stakeholders, technical teams and external vendors to ensure the successful planning, coordination and delivery of technology initiatives.
Tasks and Responsibilities
Act as Technology Owner for business applications, primarily Microsoft 365 (SharePoint, Planner) and Monday.com
Take responsibility for system administration, configuration, maintenance and ongoing management of assigned applications
Gather and analyze business requirements, translating them into effective technical solutions
Design and recommend solutions to improve business processes and application functionality
Coordinate with Managed Service Providers (MSPs) to ensure smooth day-to-day operation and support of applications
Define and manage the mid- and long-term strategy and development of assigned technologies
Collaborate with business stakeholders, capability owners and IT teams to align technology solutions with business needs
Oversee application integrations, particularly between Monday.com and Workato
Support continuous improvement, troubleshooting and optimization of existing applications
Requirements
5+ years of relevant experience in IT Business Analysis, Application Management or Technology Ownership
Strong knowledge of Microsoft 365, particularly SharePoint and Microsoft Planner
Hands-on experience with Monday.com, including platform administration and configuration
Proven experience in system administration, application configuration and ongoing support
Solid understanding of business analysis, requirements gathering and solution design
Experience working with external IT service providers or Managed Service Providers (MSPs)
Strong stakeholder management, communication and problem-solving skills
Knowledge of Workato or application integrations is an advantage
Proactive, independent and solution-oriented approach to work
Business-level English communication skills
Ability to work in a hybrid arrangement with occasional onsite presence in the Boston area
Valid criminal record extract, not older than three months, required.
