Job Summary:Responsible for the analytics function within the IT department, overseeing the development and implementation of data analytics strategies, tools and technologies within the IT organization.
Essential Duties and Responsibilities:- Overseed the collection, processing, and analysis of IT data to identify trends, inefficiencies, and opportunities for cost reduction, improved performance, and service reliability.
- Develops and maintains executive-level dashboards, performance metrics, and reports to monitor key IT services, infrastructure health, security, and system performance.
- Collaborates with IT management and other departments to ensure data-driven insights align with business objectives and inform strategic decisions.
- Integrates Artificial Intelligence to optimize and innovate data analytics processes.
- Performs root cause analysis for recurring IT issues, service disruptions, and other operational challenges.
- Implements advanced analytics techniques, such as predictive analytics and machine learning models, to forecast IT needs and enhance proactive problem-solving.
- Ensures the data governance framework is adhered to, maintaining data quality, security, and compliance.
- Manages the integration of new analytics tools, platforms, and technologies to improve reporting capabilities and IT service management.
- Communicates complex data insights and technical findings in a clear, actionable manner to both technical and non-technical stakeholders, including leadership.
- Works with IT teams to improve system performance based on data insights and guide decision-making around resource allocation and capacity planning.
- Monitors industry trends in IT analytics and apply best practices to enhance the organization's analytics capabilities.
Knowledge, Skills and Abilities:- Advanced knowledge of Microsoft Office applications including Excel, Access, Word, Outlook and PowerPoint.
- Advanced knowledge of Data Analytics tools, trends and capabilities
- Intermediate knowledge of Artificial Intelligence and its integration into data analytics processes.
- Advanced knowledge of self-service reporting tools.
- Advanced knowledge of data structures, database management, and data governance principles.
- Intermediate knowledge of SAP reporting and transactional applications.
- Basic mathematical skills.
- Ability to absorb and guide new cloud functions including Snowflake, Azure Data Factory and PowerBI.
- Ability to lead and motivate others.
- Strong negotiation skills.
- Ability to work in a highly creative, driven manner.
- Ability to quickly adapt to new work structures, environments, and processes.
- Ability to communicate effectively in written and verbal form.
- Ability to comprehend and interpret information.
- Ability to prepare reports and business correspondence.
- Ability to research information, establish facts and draw valid conclusions.
- Ability to learn new technology systems, methods and processes.
- Ability to reason, form concepts and recognize and solve problems.
- Ability to analyze information.
- Ability to show information in presentation or diagram form.
- Ability to maintain confidentiality regarding sensitive information.
- Ability to occasionally travel to off-site and out-of-town locations with possible overnight stays.
- Ability to work flexible schedules including nights, weekends and holidays.
- Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
- Must report any potential hazards that cannot be immediately remedied to a supervisor.
Education, Experience and Qualifications:- Bachelor's degree in related degree and six or more years of related experience; and/or an equivalent combination of education and/or experience required.
- Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
Physical Demands:- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Frequently required to talk and hear.
- Frequently required to use hands for reaching, touching or handling.
- Frequently required to use fine finger movements (ex. sorting and typing).
- Frequently required to sit for long periods of time.
- Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
- Occasionally required to bend, kneel or squat.
- Occasionally required to stand or walk.
- Occasionally required to drive.
- Attendance at work is required.
Work Context and Environment:- Work is generally performed in an office environment with occasional visits to retail stores.
- Quiet to moderate noise level.
