IT Analyst II

Description

The IT Software Analyst will be responsible for managing, maintaining, and optimizing IT assets and software systems within a warehouse environment. This role focuses on ensuring the efficient operation of warehouse management systems (WMS), inventory tracking software, and related IT infrastructure to support seamless warehouse operations. The analyst will collaborate with warehouse staff, IT teams, and vendors to troubleshoot issues, implement solutions, and maintain accurate records of IT assets. Able to be willing to complete any assignment to meet mission requirements; lifting up to 30 pounds.

Responsibilities

 IT Asset Management:Maintain an accurate inventory of IT assets, including hardware (e.g., scanners, terminals, computers) and software licenses used in the warehouse. Track asset lifecycle, including procurement, deployment, maintenance, and decommissioning.Conduct regular audits of IT assets to ensure compliance with licensing agreements and company policies. Able to be willing to complete any assignment to meet mission requirements; lifting up to 30 pounds. Software Support & Optimization:Administer and support warehouse management systems (WMS), inventory control software, and other operational tools.Troubleshoot software issues, coordinate with vendors for patches or updates, and ensure minimal downtime. Analyze system performance and recommend upgrades or enhancements to improve efficiency. System Integration:Collaborate with IT and warehouse teams to integrate new software solutions with existing systems. Ensure seamless data flow between WMS, ERP systems, and other platforms used in warehouse operations. User Support & Training:Provide technical support and training to warehouse staff on software tools and IT equipment. Create user guides, documentation, and standard operating procedures (SOPs) for IT-related processes. Security & Compliance:Ensure IT systems comply with cybersecurity policies and industry standards. Implement and monitor access controls for warehouse software systems to protect sensitive data. Reporting & Analytics:Generate reports on IT asset utilization, software performance, and system uptime for management review. Use data analytics to identify trends and propose improvements to warehouse IT processes. Vendor & Stakeholder Collaboration:Work with external vendors for software licensing, support contracts, and hardware maintenance. Coordinate with cross-functional teams to align IT solutions with operational goals.

Qualifications

 Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT support, software analysis, or asset management, preferably in a warehouse or logistics environment. Familiarity with warehouse management systems (e.g., SAP, Manhattan, Oracle WMS) or inventory tracking software. Proficiency in IT asset management tools (e.g., ServiceNow, Lansweeper, or similar).Knowledge of database systems (e.g., SQL) and basic scripting for automation.Understanding of network infrastructure, hardware troubleshooting, and software deployment. Strong problem-solving and analytical skills.Excellent communication and teamwork abilities to work with technical and non-technical staff.Ability to manage multiple priorities in a fast-paced environment.

Must have secret clearance

(Preferred): ITIL Foundation, CompTIA A+, or similar certifications.

Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range$80,000-$85,000 Job ID2026-26921 Work TypeOn-Site