What You'll DoWe are seeking an IT Admin to administer the collaboration, service management, and automation platforms that Horizon3 teams use every day. The Business Applications (BizApps) team is the operational backbone for organizational collaboration, system connectivity, and process automation at Horizon3. We partner with every department to provide the platforms, guardrails, and integrations that eliminate manual toil safely and efficiently. We own and administer Jira, Jira Service Management (JSM), Confluence, Rovo, Loom, Glean, and our citizen development platform, Workato. We hold ourselves to least-privilege access, data privacy, and auditable data flows in everything we build.
In this role, you will administer our non-AI tooling: Jira, JSM, Confluence, Loom, and the support layer around Workato and our citizen development platform. You will handle permissions and provisioning, configure projects and workflows, and take on advanced configuration such as JSM SLAs, custom fields, and automations. You will scope and complete moderately complex improvements with little direction.
This is an individual contributor role reporting to the Senior Manager, Business Applications. You will collaborate with the Senior Engineer, who handles complex solution design and integration builds, and with the AI Admins. The path from Admin to Senior Engineer is a defined growth route on this team.
This role will be responsible for:
- Administer Jira, JSM, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing
- Resolve access, permission, and configuration requests from cross-functional teams
- Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence to meet team requirements
- Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data
- Scope and deliver moderately complex improvements end to end, from requirements through rollout and documentation
- Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer with clear diagnostic detail
- Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails
- Apply role-based access control (RBAC) and least-privilege access across owned platforms, and run periodic access and license reviews
- Identify repetitive administration tasks and automate them to reduce manual toil
- Maintain knowledge base articles, runbooks, and configuration documentation
- Report on license utilization, request volume, and platform health to the Senior Manager
- Demonstrate a commitment to integrity, process improvement, and customer satisfaction
What You'll Bring- Must have hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams
- Must have experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent
- Must have working knowledge of RBAC and least-privilege access, and experience managing permission schemes and user lifecycle on SaaS platforms
- Must have experience managing a request queue and resolving access and configuration issues within service levels
- Must be able to scope, plan, and complete moderately complex projects with little direction from a manager
- Must be able to write clear documentation and user guidance for technical and non-technical employees
- Must be able to read and troubleshoot integration or automation logs well enough to isolate a failure and escalate it with useful detail
Minimum Education and Experience- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
- 3+ years of experience in IT, business systems administration, or SaaS platform administration
- Experience supporting a distributed or remote-first workforce
Required Tech Stack Experience- Jira, Jira Service Management, and Confluence (Atlassian suite) or comparable platforms
- Workato or a similar iPaaS platform (monitoring and troubleshooting level)
- Atlassian automation rules and workflow configuration
- Basic familiarity with APIs and webhooks
What Sets You Apart?- You have administered Atlassian cloud products at scale, including permission schemes, licensing, and migrations
- You have run recipe monitoring, connection management, or error triage on Workato or a similar iPaaS
- You have supported governed self-service automation programs for business users
- You have scripting skills (for example Python or JavaScript) that you use to automate admin work
- You are interested in growing toward integration and solution engineering
- Relevant certifications such as Atlassian, Workato, or similar
- Experience in high-growth SaaS or cybersecurity companies
Compensation and ValuesAt Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State's transparency regulations, we provide the following salary range information for this position:
- Base salary range: $115,000 to $151,000 annually. The exact salary will be determined based on the selected candidate's location, qualifications, experience, and relevant skills.
- Additional compensation: All full-time roles are eligible for an equity package in the form of stock options.
Perks of Horizon3- Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
- Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
- Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
- Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
- Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application NoteIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
