Position Announcement
Position: IT Account Manager
Department: Managed Information Technology
Reports To: Director of Technology Solutions
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Account Manager position ensures that clients of DOCUmation have a solid technology plan which is aligned with their business strategy. As such, it requires the ability to speak with business owners and managers, understand business strategy and planning and consult in the best interest of the customer. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client's site and remotely. Working hours other than the standard weekday hours will be required from time to time.
Responsibilities
• Follows operating procedures as detailed in the DOCUmation Manual.
• Complete Quarterly Business Reviews & Best Practices Assessments.
• Discuss Quarterly Business Reviews and Best Practices Assessment with customers to provide input andsuggestions.
• Help customers with technology decisions to achieve their short and long-term business goals.
• Review project plans and complete project reviews.
• Provide timely verbal and written communications as required by clients, vendors, and staff.
• Ensure a high level of customer satisfaction.
• Continue to improve technical and customer service skills through continuing education and certifications.
• Build lasting relationships with the operations/technical staff for each client.
• Ensure all documentation is properly maintained and updated in a timely manner.
• Assist sales personnel with written and verbal responses to technical questions.
• Perform proof of concepts with customers to find optimal solution designs.
• Educate prospective clients on the advantages and implementation strategies of proposed
solutions.
• Other duties as assigned.
Experience and Related Skills
• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies
Education and Certification
• Bachelor's Degree or equivalent work experience
• Experience with Computers and Networks, Experience with Customer Service, Written and VerbalCommunication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork,Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.
Physical Requirements
• Frequent standing and walking;
• Occasional bending, stooping, kneeling, reaching, and crouching;
• Visual acuity to read printed and electronic documents; and
• Lifting and / or exerting of force up to 50 pounds frequently.
Special Requirements
• Must have dependable transportation and a clean driving record
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
