Salary: $84,666.00 Annually
Location : Nashville, TN
Job Type: Full-Time Civil Service
Job Number: 27129E
Division: Metro Nashville Police Department
Department: POL ALOB Op and Maint Cost
Opening Date: 11/04/2026
Closing Date: 11/11/2026 11:59 PM Central
Position Description The
IS Communications Analyst 3 - IT Video Evidence Technician position performs technical support and specialized duties involved with the implementation and configuration management of BWC and In-Car camera hardware and software for users and vehicles, including supporting the uploading of video evidence to the Police Department's Video Evidence Management System. Performs related information technology services duties as required.
Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check. Typical Duties - Provides installation, hardware swap-outs, configuration and ongoing usability support of BWC and In-Car Video Evidence Management devices, components, peripheral equipment, and software.
- Diagnoses and resolves issues related to BWC and In-Car device components, and software.
- Performs network communications troubleshooting to and from BWC and In-Car system device components, remotely when possible.
- Monitors and provides technical support of the video evidence uploading processes, including WiFi uploading, and installation/maintenance of BWC upload/charging docks at Police locations.
- Provides exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
- Acts as liaison between users, system administrators, MDC Technicians, and other Police IT staff as appropriate to determine and resolve problems received from clients.
- Ensures BWC and In-Car video devices and components interconnect seamlessly with all related devices, servers, and applications.
- Assists in developing accurate technical installation, support, and troubleshooting documentation.
- Assists with training and orienting internal IT staff as well as customers on use of hardware and software.
- Assists and performs application and equipment testing according to test plans and best practice quality assurance technical methodologies.
- Maintains inventory of all hardware and software resources and parts, including equipment installed with up-to date user/vehicle assignments.
- Attends off-site meetings, trainings, or support initiatives related to BWC, In-Car camera, and Information Technology operations.
- Performs on-call support duties as required to support Police IT's 24x7x365 technology operations, including potential on-site response outside of standard business hours.
- Participates in operations of other Police information technology services as required.
- Keeps abreast of current technical advances and industry changes.
Minimum Qualifications EDUCATION AND EXPERIENCEFive (5) years of experience in information technology services.
***Additional education in an IT related degree field of study may be considered in lieu of some experience. (1:1 ratio)***LICENSES REQUIREDValid Driver License
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. Preferred Experience, Knowledge, Skills, and Abilities - Experience with techniques, methods, and materials used in the support and implementation of video management systems, cameras, NVR's, or network communications
- Knowledge of communications equipment, software, and electrical test equipment
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.01
Do you have a valid Driver License?
02
What is the highest level of education you have completed?
- No diploma
- High School Diploma or Equivalent
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
03
If you have a degree, indicate your major field of study in the area below. If none, write N/A.
04
How many years of experience in information technology services do you have?
- No Experience
- One to Two Years
- Three to Four Years
- Five Years or More
05
Briefly describe your experience in information technology services. If none, write N/A.
06
Briefly describe your experience with techniques, methods, and materials used in the support and implementation of video management systems, cameras, NVR's, or network communications. If none, write N/A.
07
Briefly describe your knowledge of communications equipment, software, and electrical test equipment. If none, write N/A.
Required Question
