IS Clinical Apps Manager

IT Services
Full Time
Day Shift
8am - 4pm

Job Summary

Under the general direction of the Director of IS Clinical Services, manages the process, workflow and content design, definition, build, deployment and administration of the systems and applications that comprise the Electronic Health Record. In addition, the Clinical Applications Manager will work with the IS Management Team to define, plan, execute, monitor, manage and transition related implementation and upgrade projects and initiatives per schedule and within budget. The Clinical Applications Manager must be comfortable performing a wide range of tasks and working with a diverse user community. Works with director to manage all aspects of assigned clinical system applications. Serves as a functional liaison in regard to issues and requests related to the clinical needs of the Organization and works closely with the Director, IS Clinical Services and the hospital clinical operations staff. Participates in project management, system analysis planning and design, product evaluation, installation and support and system management for clinical related applications.

Minimum Qualifications

Minimum Education: Bachelor's Degree in Nursing or Medical Informatics or related field.
Minimum Years of Experience: 3 Years of proven IT Project team leadership in a medium to large healthcare organization
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Knowledge of Clinical EHR in particular Epic;
Proven knowledge of clinical workflows;
Thorough knowledge of meaningful use, DNV, core measures and other regulatory standards.

Essential Functions

• Works with the Director, IS Clinical Services to promote work plans defining tasks, target dates, level of efforts, resources required, skills required, etc.
• Works with the Director, IS Clinical Services to appropriately assign and monitor the performance of IS team members on approved projects.
• Maintains a high level of awareness and recognition of situations that are possible risk issues and works diligently with the Director, IS Clinical Services to mitigate or eliminate risks whenever possible.
• Manages and leads multiple interrelated projects concurrently as well as manage daily operations.
• Actively participates in decision-making with the IS Management Team to change or modify policies, systems, resource allocations etc., in order to remove barriers and meet customer needs.
• Works with Director, IS Clinical Services to establish performance expectations and measurements for individuals assigned to projects.
• Tracks, reviews and communicates status of projects timely and accurately.
• Regularly communicates progress, issues and results of assigned projects to Director, IS Clinical Services, CMIO, CIO, other IS Directors and customers / IS stakeholders.
• Works with Director, IS Clinical Services to manage and monitor the expectations of impacted personnel regarding assigned projects.
• Effectively uses a variety of techniques (verbal and written) to ensure clear and timely communication to Director, IS Clinical Services, CMIO, CIO, other IS Directors and customers / IS stakeholders.

Duties & Responsibilities

• Takes timely, appropriate actions to address substandard performers and when necessary administer progressive discipline.
• Assists Director, IS Clinical Services in the selection of new applications, acquisition and implementation planning.
• Oversees the educational program for all major software applications or new technology
• Works with the Director, IS Clinical Services to establish service level agreements with departments in order to understand and manage expectations of the customer community.
• Facilitates relationship with current vendors to understand their service offerings.
• Understands all basic functions performed with LMC's major IS inventory and actively researches ways to improve related services to customers.
• Assists the Director, IS Clinical Services in determining the financial, personnel and equipment resources needed for IS team training.
• Serves as a mentor and coach.
• Manages the clinical application systems employees and projects.
• Maintains library of clinical documentation including development of project plans, manuals, in-house diagrams and process flow charts according to the departmental standards. Assist with the evaluation of clinical software and hardware products for possible inclusion in standards.
• Assist the Director, IS Clinical Services with the support, implementation and enhancement of the EMR clinical application products and other clinical related applications.
• Represents IS in clinical operational meetings to include nursing council and serve as a backup for the clinical process improvement team.
• Responsible for supporting the DNV certification, Core Measures and Meaningful Use processes.
• Responsible for implementing Performance Improvement Plan and other IS metrics and reports findings to Director.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance - equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness