We are seeking a highly capable Incident Commander to operate at the center of critical operations supporting our HPC Data Center Operations. This role is responsible for leading the coordinated response to high-severity incidents, major outages, and critical service degradation events across HPC infrastructure and customer-facing production systems. The individual will serve as the operational command authority during major incidents, driving rapid detection, coordinated technical response, executive communication, service restoration, and post-incident operational improvement. The successful candidate must demonstrate operational leadership under pressure, the ability to coordinate cross-functional engineering organizations without direct authority, and the discipline to drive structured incident response during high-impact operational events. Job requirements • Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience • 5+ years of experience in Incident Management, Major Incident Management, Reliability Operations, Production Operations, or related environments. • Proven experience leading high-severity incident response in enterprise-scale, high-availability environments. • Strong understanding of ITIL Incident Management practices and modern operational governance concepts. • Familiarity with Service Configuration Management / CMDB concepts and service dependency mapping. • Experience supporting operational automation and orchestration initiatives. • Excellent verbal and written communication skills with the ability to engage technical teams and executive leadership. • Experience Jira Service Management or similar platforms. • Other important requirements: • This role operates in a 24x7 IOC/NOC environment and works 12-hour rotating shifts on a 4-days-on / 3-days-off, alternating with 3-days-on / 4-days-off schedule • Pre-employment screening, including background check and substance testing may be required according to company policies Job responsibilities • Serve as the Incident Commander and operational lead during P1/P2 incidents, major outages, and critical service degradation events. • Lead structured incident bridges and coordinate cross-functional response models. • Lead and coordinate active incident bridges during operational events. • Monitor and manage major incident queues, escalations, and operational priorities. • Drive rapid Mean Time to Know (MTTK), service impact assessment, and restoration prioritization. • Coordinate recovery validation activities and ensure stable restoration before incident closure. • Own executive-level communication during high-severity incidents. Deliver concise, business-focused updates to leadership and stakeholders. • Partner closely with Problem Management, Change Enablement, SRE, Infrastructure Operations, and Production Engineering teams. • Promote blameless post-incident review culture focused on operational learning and continual improvement. • Leverage observability and telemetry platforms to improve incident detection, triage, and response effectiveness. • Identify opportunities to automate incident detection, routing, communication, and escalation workflows. • Develop and maintain operational playbooks, communication templates, and response workflows. Job benefits At IREN, we offer a comprehensive, market-competitive Total Rewards package designed to support employees' well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth. Compensation • Actual compensation will be determined based on factors such as experience, qualifications. • Competitive wages with robust per diem and project allowance, when applicable • Overtime compensation for non-exempt workers for hours worked over 40 per week • Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances) Health & Wellness • 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents • Company-paid short-term and long-term disability insurance • Voluntary life, critical illness, and accident coverage available • Health Savings Accounts (HSA) - when combined with the High-Deductible Health Plan • Employee Assistance Program and wellness resources Retirement & Financial Wealth • 401(k) retirement plan with company match • Paid professional development and access to financial planning and legal services Time Off & Leave Programs • Paid Time Off (PTO) and paid holidays Growth & Development • Professional development to support certifications, continuing education, or role related training Community & Culture • Company events and team-building activities We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!