Job description Job Type: Full-time | Location: Dallas/Fort Worth, TX | Department: Operations | Reporting to: Technical Operations Manager | Work Location Type: #onsite
Job requirements- Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
- 2- 5 years of directly related experience, ideally in data centers or similar operational environment.
- Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
- Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
- Ability to travel and work flexible hours to support the organization.
- Core network skills (CCNA or equivalent).
- Computer troubleshooting capabilities (CompTIA A+ or equivalent).
- Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU's, etc) is an asset.
- Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
- Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
- Demonstrated trouble shooting and problem-solving skills.
- Superior time management and multitasking skills with a strong sense of urgency and ownership.
- High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
- Superior attention to detail with an excellent command of English grammar as well as.
Job responsibilities The
IOC Network Operations Specialistwill focus on the following as well as other job-related duties and/or projects as assigned.
- Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
- Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
- Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
- Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
- Execute and validate approved network changes in accordance with change management processes.
- Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
- Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
- Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
- Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
- Participate in on-call rotations and major incident response activities.
Job benefits At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success.
Compensation - Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.
- Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
Health & Wellness - 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) - when combined with the High Deductible Health Plan
- Employee Assistance Program and wellness resources
- Retirement & Financial Wealth
- 401(k) retirement plan with company match
- Access to financial planning and legal services
Time Off & Leave Programs - Paid Time Off (PTO) and paid holidays
Growth & Development - Internal skills training and advancement pathways
- Professional development to support certifications, continuing education, or role related training
Community & Culture - Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!
