2-3 years of experience in a banking or financial services role
Technical studies in Business, Economics, Management, Finance, or International Business
BSA/AML certification preferred
Proficiency in English; Spanish and Portuguese are a plus
Strong interpersonal, organizational, and customer service skills
Ability to read and understand corporate legal documentation
Proficient with Microsoft Office Suite and banking software
Responsibilities
Develop strategies to build long-term relationships with high-net-worth clients
Align bank operations with global regulatory frameworks like AML and KYC
Assist in developing specialized financial products and services
Monitor and manage client portfolios, adjusting strategies as needed
Communicate portfolio updates and market trends to clients
Provide comprehensive customer service, including account management
Facilitate international and domestic banking transactions accurately
Benefits
Opportunity to work with high-net-worth international clients
Engagement in complex cross-border banking needs
Exposure to global regulatory frameworks
Development of specialized financial products
Dynamic work environment with diverse responsibilities
Support for professional development and certifications
Full Job Description
How You'll Make an Impact
This position is responsible for delivering personalized and comprehensive financial solutions to high-net-worth international clients, supporting their complex cross-border banking needs.
Key Responsibilities
Develops strategies to build and deepen long-term relationships with high-net-worth international and domestic clients.
Develops long-term strategies to align the bank's operations with global regulatory frameworks, such as anti-money laundering (AML) and know your customer (KYC) requirements.
Assists in the development and promotion of specialized financial products and services for clients, including lending, commercial and personal accounts.
Monitors and manages client portfolios, adjusting strategies based on performance, market changes, and evolving client needs.
Communicates with clients about portfolio updates, performance reviews, and market trends.
Responsible for providing a complete range of customer services, including opening new accounts and account maintenaces explaining available products and services, while gathering the customers information to process new and existing accounts.
Performs due diligence tasks and reports as Internet Searches, OFAC, Bridgers, Instant IDs, ChexSystem, work with Post Review exceptions and "request for information" (RFI).
Responsible for ensuring documentation is accurate and complete for accounts files. Review client account documentation to ensure files are updated as needed (Example: W8, IDs, CIF information, dormant and escheat accounts, bad address, etc).
Facilitates international and domestic banking transactions, handling day-to-day inquiries such as wire transfers, foreign exchange, and cross-border payments, ensuring accuracy and compliance with all regulations.
Provide the complete debit card service, including create the card in system, printing card in person, fill out debit card application, have client set up pin number and manage Fraud Alerts notifications.
Support Online Banking Customers and Businesses, including setting clients access, teaching them how to use the tools and services provided through our website, and unlock users, etc.
Other duties: Perform other duties as assigned by VP or leaders of the group.
Requirements
Required Education: Technical Studies
Possible Degrees: Business, Economics, Management, Finance, International Business
Other Education: BSA/AML certification preferred, credit training (preferred but not required)
Required Years of Experience in Position: 2-3 Years
Languages: English, Spanish, and Portuguese (Preferred)
Technical Knowledge and Skills
Banking and financial knowledge.
Profficient with Microsoft office suite and banking software.
Strong interpersonal and organizational skills.
Strong customer service skills
Excellent verbal and written communication skills
Ability to read and understand corporate legal documentation
