Job Type
Full-time
Description
Position OverviewThis role is responsible for managing a portfolio of In Country Provider (ICP) partners in markets across the globe to deliver international payroll services to our customers. Additionally, this role will work across the business to streamline processes and accelerate the growth & scale of our global payroll offering for the assigned markets supported.
Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage & support a portfolio of In-Country-Providers (ICPs) that partner with us to deliver best in class international payroll services.
- Collaborate with cross functional teams (Sales, Marketing, Product, Ops) to ensure seamless integration with ICP partners' platform and solutions.
- Act as single point of contact for partners, handling & resolving issues arising across processes, customers and/or technical integration details.
- Monitor and evaluate the performance of partners against predefined KPIs & SLAs.
- Support operations leadership stakeholders with managing ICP partnership related escalations, root cause analysis action processes and product improvement plans.
- Execute contracting & pricing models in line with our global operating framework for both ICP partners and Paylocity customers.
- Manage ICP diligence, contracting & onboarding processes and ensuring adoption across the business.??
- Partner closely with cross-functional team to identify, target, and evaluate potential partners for integration opportunities that support our international strategy.
- Strong interpersonal skills with a deep understanding of different cultures, business practices and values.
- Travel 10-25%.
Education & Required Experience- Bachelor's degree in Business, Human Resources, International Business, or a related field.
- 7+ years of experience in payroll, HR technology, workforce management, or a related industry. Global payroll experience a plus.
- Demonstrated understanding of payroll operations, compliance considerations, payroll delivery models, and payroll-related client and partner support.
- Exposure to international employment, payroll, compliance, or HR operations.
- Experience supporting a portfolio of partners and driving ongoing relationship management, performance reviews, and service improvements.
- Experience working with international organizations, global teams, or business partners across multiple countries and cultures.
- Proven ability to influence outcomes and drive accountability through partnership rather than direct authority.
- Experience managing operational escalations, partner governance, contract discussions, service delivery reviews, and cross-functional initiatives.
- Experience collaborating with teams across Sales, Product, Operations, Legal, Finance, and Compliance.
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Physical requirements- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
The base pay range for this position is $88,000 - $150,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
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