6+ years of experience in enterprise Microsoft environments (Windows Server, Active Directory, Microsoft 365, Azure)
Proficient in cloud services, identity management, and endpoint management
Strong scripting and automation skills
Experience troubleshooting complex technical issues in a multitier environment
Ability to establish operational standards and documentation processes
Excellent communication skills for both technical and non-technical audiences
Ability to work collaboratively and provide exceptional customer service
Responsibilities
Administer and support Windows and Linux infrastructure servers and cloud services
Manage identity and access platforms like Active Directory and Okta
Oversee endpoint management solutions including Microsoft Intune
Maintain IT service management platforms and automate workflows
Develop automation solutions to enhance operational efficiency
Provide technical leadership and guidance to the systems administration team
Monitor enterprise infrastructure for security, performance, and compliance
Benefits
Telework options available based on agency's approved plan
Opportunity for professional development and training
Collaborative team environment
Participation in infrastructure modernization and cloud adoption initiatives
Potential for overtime and on-call support during emergencies
Full Job Description
Job Description
GENERAL DESCRIPTION
The Information Technology Services team is seeking an experienced Systems Administrator to provide seniorlevel administration of enterprise infrastructure, cloud services, identity and access management platforms, endpoint management solutions, and IT service management technologies. This position provides technical leadership for enterprise systems and collaborates across teams to design, implement, maintain, and continuously improve agency technology services. The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests, resolve issues, and continuously improve services and service delivery. This is a technical position and will require an advanced understanding of Microsoft system and database administration as well as cloudbased services.
ESSENTIAL POSITION FUNCTIONS
Provide system administration and support for infrastructure servers (Windows and Linux), systems, and services that support endusers and/or technical staff. Provide administration, management, and automation of cloudbased services.
Administer identity and access management platforms including Active Directory, Microsoft Entra ID, and Okta.
Administer endpoint management platforms including Microsoft Intune, Configuration Manager, and Windows Autopilot.
Administer and maintain IT service management platforms, workflows, integrations, and automation capabilities.
Develop and maintain automation solutions to improve operational efficiency and service delivery.
Provide technical leadership for the systems administration team. Guide teamwork efforts on operational duties and projects.
Monitor and maintain enterprise infrastructure, identity management, endpoint management, cloud services, and ITSM platforms to ensure security, availability, performance, compliance, and operational continuity.
Prepare briefings, reports, and evaluations on systems efficiency and utilization; establish and ensure that appropriate security controls are maintained and enforced; develop and document procedures, training manuals, and conduct presentations.
Participate in technical working groups strategizing for future requirements and propose architecture enhancements based on business needs and/or improving realized ROI.
Work in a collaborative team environment. Communicate professionally with customer, colleagues, and peers.
Leads or participates in infrastructure modernization, cloud adoption, automation, and service improvement initiatives; provides technical guidance and support to other teammates.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreedupon work schedule
Attends work regularly in compliance with agreedupon work schedule. Telework schedules are permitted for employees based on the agency's approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Experience: Six years of fulltime experience administering enterprise Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Azure, or equivalent technologies; may substitute credit hours from an accredited college or university for the required experience on a yearforyear basis.
Experience in scripting, automation, systems administration.
Experience troubleshooting complex technical issues in a multitier enterprise environment.
Experience establishing operational standards, governance, documentation, and support processes for shared technology platforms.
Skill in establishing and maintaining effective working relationships with other employees, agencies and corporate groups
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication with the ability to effectively communicate technical concepts to both technical and nontechnical stakeholders
Skill in exercising sound judgment and effective decision making
Skill in analyzing and resolving reported issues
Ability to acquire new skills and master new technologies
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to train others
Ability to provide excellent customer service
Ability to arrange for personal transportation for businessrelated travel
Ability to work 8 AM 5 PM, Monday through Friday
Ability to work more than 40 hours as needed and in compliance with the FLSA
During emergency situations: Ability to provide oncall support, 24 hours per day/7 days per week
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS
Experience: Eight or more years of fulltime experience administering enterprise Microsoft environments.
Experience administering Microsoft Intune, Configuration Manager (SCCM), and Windows Autopilot.
Experience administering Microsoft Entra ID, Active Directory, and hybrid identity environments.
Experience administering Okta identity and access management solutions.
Experience administering ServiceNow, including workflow automation, service catalog management, integrations, and platform governance.
Experience with VMware virtualization technologies.
Experience supporting SQL Server and enterprise database platforms.
Experience with infrastructure automation and scripting technologies such as PowerShell.
Experience supporting large enterprise environments with 1,000+ users.
Experience with DIR Shared Technology Services (STS/DCS) processes and vendors.
Certifications: Industry certifications such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL Foundation, VMware VCP, ServiceNow System Administrator, Okta Professional, or related certifications.
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
