Intermediate Specialist, Academic Advising

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Posting Reason:
Replacement of a temporary position

Job Type:
Employee

Anticipated Duration in Months (for contracts and temporary assignments):
12

Job Family:
Academic Advising

# of Open Positions:
1

Faculty/Service - Department:
Graduate and Postdoctoral Studies Academic Services

Campus:
Roger Guindon Hall

Union Affiliation:
SSUO

Date Posted (YYYY/MM/DD):
2026/11/12

Applications must be received BEFORE (YYYY/MM/DD):
2026/11/23

Hours per week:
35

Salary Grade:
SSUO Grade 10

Salary Range:
$85,040.00 - $107,421.00

Position purpose:

To create an outstanding student experience by providing guidance and advice on academic development, such as course and program of study selection, to students to ensure an exceptional student experience and student satisfaction. Plan and execute student interventions as well as give advice to students experiencing difficulties to increase student success and retention rates. Build strategies and programs to increase enrolment and retention rates as well as increasing visibility by promoting the University, programs and the Faculty's services at various on- and off- campus events.

In this role, your responsibilities will include:

Academic Development and Student Retention

• Assess student needs: Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students' goals and respect the Faculty's processes. May consult with colleagues and/or meet with students to further explore their needs.
• Establish study plans: In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention.
• Plan interventions: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student's needs.

Operations Management

• Admission: Follow-up with students when there is a modification in course selection to ensure it meets the requirements of the identified program.
• Modification to the program of study: Review student requests relating to modifications to their selected program of study in order to explore with them possible options as well as to provide guidance and advice on the selection of their academic options. Ensure that student files are analyzed according to the Faculty's processes and that eligibility to the program of study is validated and, when eligible, finalized.
• Course selection and registration application process: Give advice to students on course selection and the registration process, so students can make informed decisions. Support the student's course selection, when reasonable, by proceeding with the registration process and making sure it is completed.

Communication and liaison

• Recruitment activities: Establish trust between the University and the target population by participating in recruitment activities as well as maintaining relationships with other associations. As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.
• Public relations: Represent the faculty and the University of Ottawa during events and receptions.

What you will bring:

Essential Qualifications

• Bachelor's degree in education or a related field
• Experience in the education field or academic advising or a combination of both

Other Qualifications

• Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
• Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity
• Experience providing client service
• Experience elaborating strategies and activity plans for students
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
• Experience in mentoring and/or coaching an asset
• Strong communication skills
• Ability to solve problems, make fast decisions and negotiate with students
• Organizational and analytical skills attention to detail and ability to work within tight deadlines
• Listening skills and strong work ethics
• Judgment, independence, diplomacy and discretion
• Bilingual - French and English (spoken and written)

#LI-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.