Description Position at VitalSource Technologies
Integrations ManagerVitalSource®, is hiring an
Integrations Manager to contribute to our
Customer Operations team. This is a remote role located in the US.
Institutions, retail partners, and publishers depend on their commerce, LMS, and content systems working together so learners can access course materials when they need them. As an Integrations Manager, you will lead the projects that connect those systems to VitalSource, working directly with school IT teams, LMS teams and customer stakeholders. You will manage timelines and expectations, troubleshoot technical issues with customers, and translate technical detail for Customer Success Managers and Product.
Key Responsibilities:- Lead customer integration projects, from requirements gathering through launch, serving as project lead and engaging internal and external stakeholders to define the approach, track progress and deliver.
- Work with customer IT teams, LMS teams and external stakeholders to gather requirements and turn them into clear project plans with defined deliverables.
- Design, implement and document customer integrations (digital textbook distribution, ecommerce and physical book distribution platforms) using VitalSource's suite of APIs.
- Troubleshoot technical issues with customers, including working support cases in Salesforce, and follow them through to resolution.
- Set and manage customer expectations on project timelines and deliverables, and keep project and case records current.
- Write and run test cases that cover the business and technical requirements of proposed solutions.
- Partner with Product Management and Customer Success Managers: explain technical details in plain language, share current and upcoming features and known issues, and bring customer requirements and feedback back to Product.
- Stay current on APIs and LMSs, industry integration standards and product releases, and understand how they affect integration partners.
- Help build and maintain documentation and repeatable processes that let us support multiple integrations as the business grows.
- Support other integration work as priorities require, with school integrations as your primary focus.
Required Qualifications:- Experience with learning management systems (LMS), such as Canvas, Blackboard or Moodle
- Experience working with APIs
- Project management experience, including leading projects and coordinating internal and external stakeholders
- Customer-facing technical experience, including troubleshooting technical issues
- Ability to explain technical topics clearly to non-technical audiences
- Organized and detail-oriented, with a track record of keeping project and customer records up to date
- Comfortable asking questions and raising issues early, and willing to take the lead on projects
Preferred Skills:- PMP certification
- Familiarity with student information systems and with the publisher or course materials industry
- Experience with Jira, Salesforce, Postman and Confluence
- Background with retail management systems
Salary Range:$94,500 - $112,000 per year
What We Offer:- Culture: Collaborative, Inclusive, and Mission-driven
- More in your pocket: Competitive base salary and a strong variable component
- We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- Retirement: 401K match up to 5%
- We support our families: 12 weeks of paid parental leave
- Continued education: Use our tuition reimbursement program
- The Importance of Balance: start at 4 weeks' vacation, 12 sick days, 11 company holidays, and 3 personal days
- Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
- Casual Dress: be as comfortable at work as you are in your own living room
- Wellness: lots of opportunities for fitness challenges and rewards
