Integrations ArchitectThe RoleAs an Integrations Architect, you own the integration workstream during implementation and support the reliability of data flows post-launch in partnership with CS and Support. You are the technical bridge between Element451 and campus IT - translating institutional system reality into mappings, validations, and repeatable integration setups.
You're not writing production code, but you are deeply technical: you test APIs, troubleshoot auth and sync failures, validate data integrity, and build the runbooks that prevent repeat issues.
What You'll OwnIntegration delivery (API + batch/flat-file)- Configure, validate, and launch integrations between Element451 and institutional systems (SIS/ERP/financial aid/3rd parties)
- Implement and maintain batch workflows where APIs aren't available (SFTP, CSV specs, schedules, transformations/normalization, validation)
- Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early
Data mapping & governance- Lead mapping sessions with campus IT and functional stakeholders: field definitions, formats, transformations, and "system of record" decisions
- Define data quality standards and validation checks so downstream workflows (automation, segmentation, reporting, AI agents) behave correctly
- Document mappings, assumptions, and edge cases in a way that is usable for CS and Support post-launch
Troubleshooting & reliability- Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman)
- Identify root cause across auth, endpoints, payload formatting, source data, or scheduling
- Resolve issues independently where possible; escalate to Engineering only when required - with clear reproduction steps, impact, and artifacts
- Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures)
Cross-functional enablement & scale- Build and maintain integration runbooks, troubleshooting playbooks, and "known failure modes" guides
- Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time-to-go-live
- Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes)
What You'll Bring- 3-6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility
- Strong REST/API fundamentals: reading docs, testing endpoints, debugging, handling errors, pagination, rate limits
- Comfortable with auth patterns (OAuth2, API keys, tokens) and common failure modes
- Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices
- Working familiarity with higher-ed SIS/ERP concepts and terminology; experience with systems like Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus
- Strong written communication - clear for campus IT and precise for internal teams
How We Measure Success- Integration go-live success: integrations launch on schedule without blocking go-live
- Integration health: fewer silent failures, stale syncs, and recurring data quality issues
- Time-to-resolution: faster recovery when issues occur
- Engineering escalation rate: high % resolved without Engineering involvement
- Documentation coverage: mapping docs and runbooks are complete, current, and actually used
- Scalability impact: reusable patterns reduce time-to-go-live over time
What This Role Is Not- Not a software engineering role (you won't build production features)
- Not a generalist implementation role (integrations are the core responsibility)
- Not passive ticket triage - you prevent repeats and improve reliability
- Not documentation-optional - if it isn't documented, it doesn't scale
