5-7 years of experience in field engineering or technical support roles
Strong hands-on troubleshooting skills with hardware and infrastructure
Familiarity with ticket-based workflows and service expectations
Ability to perform physically active technical tasks on-site
Excellent communication and team coordination skills
Active TS/SCI clearance required
Ability to lift up to 25lbs.
Responsibilities
Perform installation, integration, and hardware support tasks
Troubleshoot incidents and restore services promptly
Manage tickets and service requests until resolution
Validate equipment functionality and document actions taken
Coordinate with various teams during deployments
Maintain tools and parts for operational readiness
Follow site procedures and escalation paths
Provide direct customer support in operational settings
Benefits
Health, Dental, and Vision insurance
401(k) matching
Paid Time Off
Short-Term and Long-Term Disability Insurance
Life Insurance
Referral Bonuses
Professional development reimbursement
Parental leave
Full Job Description
Description
Quantum Sky is searching for an Integration Support Engineer to support an Intel customer in Chantilly, VA The Deployment & Field Support professional supports Customer Mission Operations by providing hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment. This role serves as the execution layer closest to the equipment and the user. This position focuses on deployment preparation and operational support.
Responsibilities:
Perform installation, integration, cabling, hardware swaps, and physical support tasks
Troubleshoot break-fix incidents and restore services as quickly as possible
Support tickets, service requests, and field issues through closure
Validate equipment functionality and document support actions taken
Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
Maintain tools, spares, parts, and support readiness as required
Follow site procedures, escalation paths, and change practices
Provide direct customer-facing support in operational settings
Required qualifications
Experience in field engineering, integration support, break-fix, deployment, or technical support roles
Strong hands-on troubleshooting skills across hardware and infrastructure components
Experience with ticket-based workflows and service response expectations
Ability to work onsite and support physically active technical tasks
Strong communication and team coordination skills
Active TS/SCI and ability to maintain access as required by the program
Candidates must be able to lift up to 25lbs.
Qualifications
Desired:
Experience in data center, lab, or secure facility support environments
Experience with imaging, build, rack-and-stack, or cable management activities
Experience supporting shift work, travel, or after-hours response as needed
Familiarity with spare parts control, asset handling, and escalation coordination
Experience supporting government or classified programs
Clearance: Active Top Secret w/ SCI Eligibility
Location: On-site in Chantilly, Virginia
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $120,000- $140,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
