Position OverviewThe
Integration Specialist is a technical, partner-facing role responsible for enabling third-party software vendors, technology partners, merchants, and solution providers to successfully integrate their applications with the
NCR Voyix Connect payment gateway platform.
This role serves as the primary technical integration partner throughout the development lifecycle-from initial solution design and integration planning through development, testing, certification, and production readiness. Integrations may include point-of-sale (POS), e-commerce, mobile, unattended, cloud-based, and other payment-enabled applications.
The ideal candidate combines strong payments knowledge, technical integration expertise, and the ability to work directly with external development teams to translate payment requirements into scalable, secure, and production-ready solutions.
Key ResponsibilitiesPartner & Vendor Integration- Serve as the primary technical point of contact for third-party vendors and partners integrating with Voyix Connect.
- Guide partners through the complete integration lifecycle, including onboarding, architecture review, development, testing, certification, pilot, and production launch.
- Support integrations across POS, e-commerce, mobile, cloud, unattended, and other payment-enabled applications.
- Help partners determine the appropriate Voyix Connect APIs, SDKs, integration patterns, and payment flows for their solution.
- Conduct technical onboarding and integration workshops with partner engineering teams.
- Manage multiple partner integrations concurrently and proactively identify dependencies, risks, and blockers.
Technical Integration & Solution Design- Translate partner business requirements and payment use cases into appropriate Voyix Connect integration designs.
- Provide technical guidance on APIs, SDKs, authentication, transaction messaging, payment flows, tokenization, device interactions, and gateway connectivity.
- Assist developers with implementation questions, troubleshooting, API behavior, error handling, transaction lifecycle management, and integration best practices.
- Review partner integration designs and recommend approaches that improve scalability, reliability, security, and maintainability.
- Support both card-present and card-not-present payment scenarios.
- Support alternative payment methods besides typical credit cards
Payments ExpertiseProvide guidance on payment capabilities and transaction flows including, as applicable:
- Authorization, capture, sale, void, and refund
- Pre-authorization and incremental authorization
- Card-present EMV and contactless payments
- E-commerce and card-not-present transactions
- Tokenization and stored credentials
- Customer-initiated and merchant-initiated transactions
- Recurring payments
- Digital and mobile wallets
- Alternative payment methods
- Commercial, fleet, gift, and other payment types
- Store-and-forward and offline payment scenarios
Help partners understand how gateway functionality interacts with POS applications, payment devices, processors/acquirers, payment networks, and downstream systems.
Testing, Certification & Production Readiness- Define integration test requirements and guide partners through functional and end-to-end testing.
- Coordinate certification activities where required.
- Troubleshoot transaction failures across the application, gateway, payment device, network, processor, and acquirer layers.
- Analyze API requests/responses, logs, transaction traces, error codes, and other diagnostic information to identify root causes.
- Validate partner implementations against Voyix Connect technical and payment requirements.
- Support pilot deployments and production-readiness reviews.
- Partner with internal engineering and operations teams to resolve complex integration issues.
Partner Enablement- Help partners become increasingly self-sufficient when developing against Voyix Connect.
- Develop and improve integration guides, sample implementations, FAQs, troubleshooting materials, certification checklists, and developer documentation.
- Identify common integration challenges and recommend improvements to APIs, SDKs, documentation, tooling, and developer experience.
- Capture partner feedback and provide actionable recommendations to Voyix Connect Product and Engineering teams.
- Identify opportunities to standardize integration patterns and reduce partner onboarding and implementation time.
Cross-Functional CollaborationWork closely with Product Management, Engineering, Architecture, QA, Operations, Security, Sales, Professional Services, and Partner Management to successfully onboard new integrations.
Act as the bridge between external partner development teams and internal Voyix teams, ensuring technical requirements, dependencies, product gaps, and delivery expectations are clearly understood.
Escalate product gaps or new capability requests to Product Management while helping distinguish integration/configuration issues from functionality requiring product development.
Required Qualifications- 3-5+ years of experience in payment technology, payment gateways, payment processing, fintech, POS, e-commerce, or software integration.
- Experience supporting external developers, ISVs, technology partners, or merchants with API/SDK integrations.
- Strong understanding of REST APIs, JSON, HTTP/HTTPS, authentication, webhooks, SDKs, and modern application integration patterns.
- Ability to troubleshoot distributed transaction flows across multiple systems.
- Experience working with API testing and diagnostic tools such as Postman and log-analysis platforms.
- Strong analytical and technical problem-solving skills.
- Ability to explain complex technical concepts clearly to both developers and non-technical stakeholders.
- Strong communication and partner-management skills.
- Ability to independently manage multiple concurrent integrations and priorities.
Preferred Qualifications- Experience with payment gateways or payment processors.
- Knowledge of card-present and card-not-present payment architectures.
- Familiarity with EMV, contactless, tokenization, digital wallets, PCI DSS, and payment security concepts.
- Understanding of payment processors, acquirers, card networks, and transaction routing.
- Experience with POS, restaurant, retail, fuel, or e-commerce payment applications.
- Familiarity with ISO 8583 or other payment messaging protocols is a plus.
- Experience with cloud-based payment platforms and SaaS architectures.
- Basic software development or scripting experience is beneficial.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
