Integration & Platform Administrator

The Integration & Platform Administrator is responsible for the installation, configuration, security, availability, maintenance, and continuous improvement of designated enterprise applications and databases supporting ERP and business operations. This hands-on highly technical role supports a broad ERP-adjacent landscape across Linux and Windows Server environments, managed file transfer, relational databases, web and application services, document management, tax solutions, reporting services, and partner integrations.

The position balances 24x7x365 production support with application and database monitoring, platform modernization, deployments, patching, incident response, performance tuning, backup and recovery, root cause analysis, vendor coordination, technical documentation, and reliable integration services for internal teams and external partners.

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Enterprise Applications & Integrations

· Administer, support, patch, and maintain enterprise applications, ERP-related solutions, and system integrations.

· Support SAP-adjacent platforms, including document management, tax, EDI, reporting, and partner-facing solutions.

· Provide production support, incident management, change control, and after-hours support as needed.

Managed File Transfer & Partner Connectivity

· Administer Axway SecureTransport, SFTP services, and managed file transfer environments.

· Configure, monitor, and troubleshoot secure file exchanges, partner connectivity, certificates, and data transmissions.

· Coordinate partner onboarding, testing, and issue resolution.

Application & Infrastructure Support

· Support Windows and Linux-based applications and servers, including installation, configuration, monitoring, patching, and troubleshooting.

· Maintain IIS-hosted and Java-based applications, including deployments and upgrades.

· Develop scripts and automation to improve system administration and operational efficiency.

Database & Reporting Support

· Support SQL Server, PostgreSQL, SQL Anywhere, and other application databases.

· Monitor performance, troubleshoot issues, optimize queries, and manage reporting services (SSRS).

· Assist with backup, recovery, security, high-availability, and data integration processes.

Documentation & Continuous Improvement

· Maintain technical documentation, runbooks, procedures, and support records.

· Ensure adherence to change, release, configuration, and access management practices.

· Drive process improvements, automation initiatives, and knowledge sharing.

Collaboration & Vendor Management

· Partner with business stakeholders, application owners, vendors, and IT teams to resolve issues and deliver projects.

· Manage technical escalations, coordinate maintenance activities, and communicate effectively during incidents and system changes.

Required Qualifications, Education & Skills

· Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent experience considered.

· 5+ years supporting enterprise applications in Linux and Windows production environments and administering SQL Server (2016+) on Windows and Linux, including installation, configuration, maintenance, security, and performance tuning required

· Strong knowledge of Windows Server, Linux OS, and IIS.

· Experience with backup, recovery, archiving, high availability, and disaster recovery strategies.

· Experience supporting applications across development, test, and production environments while following change management processes.

· Experience with SSRS installation, maintenance, upgrades, and troubleshooting.

· Experience with application upgrades, patching, incident management, root cause analysis, change control, and ServiceNow workflows.

· Experience supporting Java-based applications and JAR deployments.

· Strong analytical, problem-solving, communication, and organizational skills.

· Ability to work independently, collaborate effectively, and support after-hours maintenance as needed.

· Commitment to continuous learning, cross-training, and knowledge sharing.

Preferred Experience

· Experience supporting applications hosted on Microsoft Azure virtual machines.

· Experience with Axway SecureTransport or a comparable managed file transfer platform, including SFTP and partner integrations or very strong similar MFP.

· Experience with SAP integrations, EDI, Hyland OnBase, ArchiveLink, Vertex, Tungsten Transact/Ephesoft, or comparable ERP-adjacent technologies.

· Experience supporting other tax, document management, intelligent document processing, business process automation, or integration platforms.

· Experience with infrastructure coordination, monitoring tools, vulnerability remediation, certificate lifecycle management, and disaster recovery.

· Experience working with vendors, managed service providers, third-party partners, and geographically distributed teams.

· Exposure to workflow automation, RPA, Microsoft Power Automate, Automation Anywhere, AI agents, or AI-enabled operational solutions.

Core Competencies

Enterprise application administration 24x7 production support and incident response

ERP integration and managed file transfer Linux, Windows Server, IIS, and Java deployment support

SQL Server and database administration Performance tuning and query optimization

Backup, recovery, and high availability Security and certificate management

Change, release, and lifecycle management Documentation and knowledge transfer

Vendor and partner coordination Continuous improvement and automation mindset

Success in This Role

· Supported applications, databases, servers, and integrations are stable, secure, recoverable, and maintained through disciplined lifecycle practices.

· Production issues and ServiceNow tickets are addressed with appropriate urgency, documentation, communication, and root cause follow-through.

· Partner file-transfer services and ERP-adjacent integrations operate reliably, with failures detected and resolved efficiently.

· Upgrades, deployments, patches, migrations, and database changes are well planned, tested, documented, and communicated.

· Backup, recovery, archiving, monitoring, performance, and high-availability practices support business continuity requirements.

· Operational knowledge is current, usable, and transferred across the support team.

· Recurring issues are reduced through root cause correction, automation, tuning, monitoring improvements, and technical modernization.