Job Requisition ID: 59510
Opening Date: 10/23/2026
Closing Date: 11/06/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: Salary: Anticipated Salary: $9,398 - $11,223 per month ($112,776 - $134,676 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703
Family and Community Services
Integrated Eligibility System
IES Operations/Reporting
Springfield
Work County: Sangamon
Agency ContactA resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a
DETAILED Resume/Curriculum Vitae (CV) to the
MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Position Overview Under administrative direction, serves as the manager for the Integrated Eligibility System (IES) Reporting/Batch Processing Unit. Plans, organizes, and develops policies and procedures, establishes goals and objectives, serves as a full-line supervisor to subordinate staff; monitors and reviews subordinate staff usage of advanced statistical and research methods and techniques in the collection, summarization, manipulation, and analysis of computer data; monitors and reviews the collection and compilation of eligibility information regarding IES outcomes; monitors and reviews subordinate staff in aspects of batch processing; monitors and reviews staff analysis and evaluation of eligibility processing data for compliance to State and Federal guidelines as well as batch processing and system health. Ensures standard statistical techniques are applied to generate data for internal reports, reporting needs are properly identified and monitors print and mail room status. Travels in the performance of duties.
Essential Functions - Serves as manager of the Integrated Eligibility System (IES) Reporting/Batch Processing Unit.
- Serves as full-line supervisor.
- Monitors and reviews subordinate staff usage of advanced statistical and research methods and techniques in the collection, summarization, manipulation, and analysis of computer data.
- Monitors and reviews the collection and compilation of eligibility information regarding IES outcomes in eligibility as well as batch processing and system health.
- Monitors and reviews staff analysis and evaluation of eligibility processing data for compliance to State and Federal guidelines and to business design for batch processing.
- Ensures standard statistical techniques are applied to generate data for internal reports, reporting needs are properly identified and monitors print and mail room status.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications - Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
- Requires prior experience equivalent to three (3) years of progressively responsible administrative data management experience in a public or business organization.
Preferred Qualifications - Three (3) years of professional experience managing computer data collection, summarization, manipulation, and analysis methods and techniques for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
- Three (3) years of professional experience conducting data analysis and evaluation for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
- Three (3) years of professional experience working with State and Federal guidelines for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
- Three (3) years of professional experience conducting statistical data reporting for a public assistance eligibility system, such as Integrated Eligibility Systems (IES) or similar system.
- Three (3) years of professional experience planning, organizing, and developing policies and procedures related to data reporting for public assistance eligibility systems, such as Integrated Eligibility Systems (IES) or similar system.
- Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, preparing, and signing performance evaluations, and approving time off.
Conditions of Employment - Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
- Requires the ability to utilize office equipment, including personal computers.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONSIf you have questions about how to apply, please see the following resources:
State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.
Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com - click Application Resources in the footer of every page of the website.
Use the "Apply" button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.
State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.
Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
