8+ years of experience in Insurance, covering both Personal and Commercial Lines
Management experience, preferably within the insurance sector
Leadership experience in agency operations is a plus
Active Property & Casualty license in North Carolina and South Carolina
Willingness to work on-site in Indian Trail, NC, Monday to Friday
Responsibilities
Run daily operations for Personal and Commercial Lines
Manage service teams for both Personal and Commercial Lines
Own processes, reporting, and office management
Handle basic Human Resources duties
Maintain relationships with contracted carriers
Monitor and oversee agency technology and systems
Serve as the primary contact for clients and carriers
Benefits
Health insurance
Dental insurance
Vision insurance
Retirement plan with 3% company match
Paid Time Off (PTO)
Full Job Description
Role Overview This is a full-time, on-site Agency Operations Manager role. The ideal candidate will be a responsible for managing staff, overseeing processes and serving as a key member of the agency leadership team. This role requires strong communication skills, as well as the ability to function both proactively and reactively as each day will bring different challenges. Your key responsibilities may include:
Run daily operations across both Personal Lines and Commercial Lines
Manage the service teams for both Personal Lines and Commercial Lines
Own processes, reporting and day-to-day office management
Responsible for basic Human Resources duties
Manage and maintain relationships with contracted carriers
Monitor and oversee technology and systems utilized by the agency
Be the definitive point of contact for both clients and carriers
Deliver outstanding customer service via phone, email and in person by addressing inquiries and resolving issues promptly.
Collaborate with team members to achieve overall agency success.
Requirements
8+ years of experience in Insurance across both Personal Lines and Commercial Lines
Management experience, ideally in the insurance industry
Experience in an agency operations leadership role a plus
Active P&C license in North Carolina and South Carolina
Ability to work on-site in Indian Trail, NC (outside of Charlotte, NC) Monday - Friday
Benefits
Salary starting at $100,000 to $120,000 depending on experience
