Insurance Certificate Operations Manager

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week. Responsibilities • Responsible for the quality and efficiency of a team of insurance certificate verification specialists • Conduct ongoing training for insurance verification specialists • Create and maintain training and user guide articles on processes and procedures • Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features • Translate insurance requirements into product offerings and recognize gaps • Be a driving force for product enhancements and efficiencies • Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires • Participate in various company initiatives and projects as requested • Build and maintain strong internal relationships with different departments within the company (we are a team!) • Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words) If you have the following you might be a good fit! • 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus) • Product Management or Project Management experience highly encouraged • Strong understanding on how to read and interpret Certificates of Insurance • Experience training and coaching a team of operational specialists to be the best and do their best • Experience working with customers to understand their needs or help address questions or issues • Experience in insurtech or procurement technology is a plus • Enjoy working in a collaborative environment • Open to feedback • Comfortable conducting analysis and pulling together regular metrics • Have a can-do attitude even when you may not know the answer but you will figure it out • Mutli-tasker extraordinaire • Open to change on a regular basis (every day is different!) • Strong written and verbal communication skills • Not afraid to ask questions • Skilled at organizing and prioritizing tasks We are not looking for: • Someone to sit on the sidelines • Likes to work independently • Enjoys doing the same work everyday • Closed minded Why Evident? • Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers! • Competitive pay package, including base pay and stock options • Full medical, dental, vision benefits and 401K • Unlimited PTO • Paid parental leave to support you and your family • Home internet stipend, virtual events, & more!