Job Requisition ID:Time Type:Full time
Employee Group:Staff
Job Category:Academic Delivery Support
Employment Type:Permanent
Department:Faculty of Mathematics - Undergraduate Office - Projects and Instructional Support
Hiring Range:$80,248.28 - $100,310.35
Posting Information:This posting is for an existing vacancy.
The internal posting deadline for this position is October 16, 2026 at 11:59PM
There is a qualified internal in the role.
There are two open positions.
Job Description:Primary Purpose
The Faculty of Math offers a wide variety of large multi-section first and second year courses, the administration of which is a non-trivial task. The Instructional Support Coordinator - MATH (ISC - M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs), undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC - M also takes an important role in teaching MATH courses.
Key AccountabilitiesTeaching- Develop their teaching skills and maintain currency with research into teaching and learning
- Teach up to three sections per year
- Prepare instructional material according to guidelines set out by curricular committees or the teaching team
- Assist with the creation of marking schemes and solution sets for assignments and tests
- Facilitate development of assessment material when called upon
- Provide feedback on changes to course materials based on prior offerings of the course and information from students
Personnel ManagementThe ISC - M will manage graduate teaching assistants (TAs), undergraduate markers and co-op students including, but not necessarily limited to the following activities:
- Provide day-to-day support and supervision of personnel
- Provide educational software and course specific training
- Evaluate the performance of TAs, undergraduate markers and co-op students
- Supervise and evaluate co-op work term reports
- Provide feedback on initial employee budgets
- Allocate employees for proctoring midterms and final examinations
- Manage interpersonal issues arising from the conduct of TAs, undergraduate markers and co-op students and involve other stakeholders as appropriate
Technology and Online Pedagogy- Maintain familiarity with the various technologies commonly used in core and service teaching including, but not limited to,
- LEARN
- Odyssey
- Crowdmark
- Mobius
- iClickers
- Akindi
- Oversee setup, first level trouble shooting and access to training for all course personnel to any of the needed technologies
- Provide advice to the teaching team based on current scholarship in teaching and learning
Course Support: InstructorsThe ISC - M will provide support services to course instructors including, but not limited to, the following:
- Onboard new instructors
- Communicate course expectations based on prior offerings to the teaching team
- Maintain an archive of course material and provide suitable documents upon request
- Draft and post administrative documents such as course outlines, course timetables, and agenda of teaching team meetings
- Arrange for textbook orders, the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met
- Maintain the course web site in the University's designated learning management system (LMS)
- Document and report academic integrity violations
- Provide periodic updates about student progress (grades, feedback)
- Provide knowledge and interpretation of university/faculty policies and procedures
Course Support: Students- Respond to student enquiries related to
- course administration,
- requests for exceptions,
- requests for regrading,
- midterm and final examination conflicts,
- the AccessAbility Office, and
- academic content beyond the skill of the TAs.
- Direct students to the campus' various support services including, but not limited to, advisors, counsellors, the police and WUSA
- Investigate complaints regarding the failure of learning technologies used in the course
Course Support: AssessmentThe Instructor/Coordinator will manage assessment activities including, but not limited to, the following:
- Consult with the instructional team to decide the types of assessments to be used and who is to supply the required content for each assessment
- Ensure that the deadlines are met for the creation of the assessments
- Delegate the marking tasks of each assessment (in consultation with the instructional team)
- Distribute assignments to students and solution sets and marking schemes for assignments and exams to markers
- Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms
- Generate, maintain, and archive mark lists
- Compute final grades according to the course outline
- Assist in the grading of midterms and final examinations
- Oversee the grade appeal/revision process
- Submit final grades to Quest
- Post solution sets and grades as required
- Provide setup and support for assignment submission/marking systems
- Apply and enforce academic regulations
Required QualificationsEducation- A master's degree in mathematics or a related discipline.
Experience- Extensive experience in tutoring and instructional support preferably complemented with classroom or online teaching experience.
- Experience in recruitment and training of employees would be a definite asset.
Knowledge/Skills/Abilities- Excellent collaboration skills including verbal and written communication, and relationship management.
- Excellent time management skills including the ability to foresee and balance cyclic workflows.
- Attention to detail.
- Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations.
- Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes.
- Ability to deliver negative feedback fairly and effectively.
