Position Summary:We have an exciting opportunity to join our team as a Instructional Designer.
The Instructional Designer serves as an integral member of the Ambulatory Access Operations Team and is responsible for the planning, development, and implementation of instructional activities, curriculums and e-learnings that cater to the diverse and ongoing training needs of the NYU Faculty Group Practice (FGP) network. The instructional designer is a support to the entire operation, ensuring that the key concepts and training needs for the FGP business lines are addressed and incorporated into our training standards and operations. This individual will ensure alignment on key areas of opportunities and operational processes, collaborating with key stakeholders, subject matter experts, and team members to craft engaging and effective learning solutions that empower our and staff with knowledge and expertise to deliver exceptional patient-centered care, drive quality outcomes, and excel in service excellence. The instructional designer will develop an appreciation for and understanding of our FGP operations, including our ambulatory practices, and our Patient Access Centers and Central Billing Office, ensuring all material developed will be meaningful and tailored to our business.
Job Responsibilities:- Empower Learning Journeys: Lead the charge in designing and overseeing diverse instructional modalities, from interactive e-learning to engaging in-person and blended learning programs. Collaborate closely with stakeholders to enrich teaching and learning experiences using advanced technology and online environments.
- Curate Timely and Relevant Content: Develop informative and meaningful content aligned with the FGP networks mission, vision, and business goals, ensuring our training remains fresh, dynamic, and impactful.
- Tech Savvy Guru: As the subject matter expert in advanced instructional design technologies, youll use tools such as Articulate Storyline, Articulate Studio, Captivate, Adobe Connect, and mobile learning content software to create immersive and interactive learning experiences.
- Revamp and Upgrade: Infuse your expertise in adult learning principles to revitalize existing curriculum and courses, increasing their relevancy and impact to meet the evolving needs and priorities of FGP operations.
- Design with Precision: Develop detailed plans, storyboards, and project documentation to effectively communicate your visionary designs. Create prototypes and all necessary supporting tools and materials to elevate the learning experience (i.e., facilitator guides, participant workbooks, on-line job aids.)
- Champion Learning Strategies: Share your insights on appropriate instructional strategies, aligning content types, learner attributes, delivery platforms, and business objectives to elevate the effectiveness of our learning programs. Partner with training and operation teams to ensure learning and curriculums adapt with the needs of new hires and current staff. Apply sound learning science, adult learning principles, and standards to all learning programs.
- Innovate and Improve: Be a driving force for continuous improvement by adopting design models like ADDIE, SAM, and design thinking, while applying project management best practices to ensure seamless project delivery. Serves as subject matter expert on the suite of advanced instructional design technologies including but not limited to Articulate Storyline, Articulate Studio, Captivate, Adobe Connect and mobile learning content software.
- Change Agent:Create and maintain standards for online course development and instructional design. Ensure consistency of processes across projects.
- Conducts ongoing meetings with key operational leads to assess learning technology needs and opportunities
- Assist in the identification, collection, and sharing of best practices across the FGP
- Assist in ongoing departmental operations, development, marketing and delivery of learning & knowledge exchange products. Participate in the development and implementation of departmental action plans, work processes and systems
- Other duties as assigned.
Minimum Qualifications:Bachelors degree and/or Masters degree required with preferred coursework in instructional systems, instructional design, adult learning theory, training and development, or performance technology
Formal certification in Instructional Design or ISD, or related skills highly preferred
Minimum 5 years of experience as an instructional designer in a corporate learning and development environment
Must have experience building online and in-person courses for adult learners from the ground up
Proficient in using Microsoft and computer graphics programs
Proficient in authoring tools (e.g. Articulate Storyline, Camtasia, Captivate, etc.)
Up to date and practical knowledge of adult learning principles and ISD concepts, including ADDIE and rapid methodologies like SAM
Must be detail-oriented and able to coordinate and track simultaneous projects
Experience using instructional technology, including learning management systems, video conferencing software, collaborative social networking tools, presentation software, authoring tools, Web 2.0 tools, and video editing software
Proven ability to distill dense, complex information into compelling, practical, consumable, scalable learning solutions
Requires a high degree of intuition, flexibility and adaptability to adjust to changing client demands, organizational needs, and emerging opportunities
This position requires strength in project management skills and strong written and verbal communications
Ability to develop relationships with diverse stakeholders of client and subject matter experts
Passion for the healthcare industry is strongly desired
Applicants must be willing and able to travel as needed (estimated 30% travel) for learning program oversight
Proven ability to work well in a team environment
Demonstrated creativity and problem solving skills
Preferred Qualifications:Formal certification in Instructional Design or ISD, or related skills highly preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
