Job Title: Inspection Manager
Location: Miami, Florida
Type: Direct Hire
Compensation: $90,000.00
Work Model: Onsite
Hours: 40.0
Overview: Lead and oversee Housing Choice Voucher (HCV) inspection operations for a large, federally funded program. Ensure full compliance with HUD standards (HQS and NSPIRE), manage third-party inspection contractors, and drive inspection quality, timeliness, and customer service through strong performance reporting and cross-functional coordination.
Responsibilities: - Oversee all inspection activities, including annual, initial, special, and quality control inspections
- Ensure each assisted unit is inspected at least annually in compliance with HUD requirements
- Implement and maintain inspection protocols aligned with HQS and NSPIRE standards
- Monitor inspection scheduling, completion rates, and reinspection timelines
- Ensure enforcement of deficiency correction requirements and deadlines
- Manage and oversee third-party inspection contractors and clerical support staff
- Establish performance expectations, service level standards, and productivity benchmarks
- Conduct regular performance reviews and enforce contractual requirements
- Ensure contractor compliance with quality control standards and reporting expectations
- Coordinate staffing levels to meet program demand and inspection volume
- Develop and implement a comprehensive Quality Control (QC) program
- Conduct or oversee supervisory and independent QC inspections
- Identify trends, systemic issues, and compliance risks
- Ensure adherence to HUD regulations
- Maintain documentation and audit readiness at all times
- Support SEMAP performance indicators related to inspections (Indicators 5, 6, 11, 12)
- Serve as the primary liaison between inspections and program operations, including:
- Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processes
- Support resolution of complex cases involving participants, landlords, and compliance issues
- Participate in cross-functional meetings to ensure operational alignment
- Ensure all inspection activity is recorded in the system of record (Emphasys Elite) in real time
- Oversee use of inspection technology platforms, including scheduling and tracking tools
- Support integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)
- Ensure data accuracy, completeness, and reporting integrity
- Track and report inspection metrics, including:
- Prepare regular reports for executive leadership and the client
- Support monthly and ad hoc reporting requirements
- Use data to drive operational improvements and resource allocation
- Ensure high-quality service delivery to participants and landlords
- Support timely communication regarding inspection scheduling, results, and required actions
- Address escalated complaints and service issues
- Coordinate with call center and customer service functions as needed
- Support transition planning and startup activities
- Ensure continuity of inspection services during transition periods
- Participate in required meetings with the County and stakeholders
Requirements: - Bachelor's degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)
- Minimum 5-7 years of experience in housing inspections, HCV program administration, or related field
- Minimum 3 years of supervisory or management experience
- Demonstrated experience with HQS and/or NSPIRE inspection standards
- Experience managing contractors or third-party vendors
- Strong knowledge of HUD regulations and HCV program requirements
- Experience with housing software systems (Emphasys Elite preferred)
- Certification in HQS and/or NSPIRE inspections (preferred)
- Experience in large-scale HCV programs (10,000+ vouchers) (preferred)
- Experience supporting SEMAP compliance and performance improvement (preferred)
- Familiarity with AI-enabled or technology-supported inspection workflows (preferred)
- Experience in program transitions or large operational startups (preferred)
- Proficiency in written and spoken English; Spanish/Creole proficiency is a plus
Benefits: Healthcare benefits, paid time off, and 401(k).
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Ref: #562-Joule Staffing - Edison
